At Power Financial Wellness, I designed and delivered onboarding and activation programs that increased new customer adoption by 25% within the first quarter. I also led a company-wide CRM implementation that reduced onboarding time by 30%.
I built and trained a new commercial operations unit and developed training materials, workflows, and SOPs to standardize onboarding. I trained cross-functional teams on product usage, CRM systems, and internal tools.
As Projects Coordinator at Power Financial Wellness, I oversaw project requirements and documentation, with a 75% submission rate to the Executive Committee. I also supported product development through QA testing of new features and system improvements.
Earlier, I served as Customer Success Officer at Power Financial Wellness, supporting product adoption and process improvements. At Lunar World Cargo Limited, I coordinated administrative operations and managed service workflows using Freshdesk, Zendesk, HelpScout, Intercom, and Front.
