Ailén Ponce

Manage flight bookings and itineraries, provide customer support and follow-up, and coordinate with travel platforms to ensure accurate reservations and smooth travel experiences.

Deliver one-to-one and online English lessons focused on conversation and confidence, creating personalized lesson plans and tracking student progress to improve speaking proficiency.

Provide English–Spanish translation, text correction, and basic virtual assistant services, delivering clear written communication and meeting client deadlines.

Produce and sell artworks including painting, sculpture, and woodwork, manage client communications and self-directed project workflows to drive sales and commissions.

Provided pedagogical and social support, assisted teachers with classroom duties, and managed administrative tasks including account books, minutes, and grade records.

Handled customer service and cash transactions while providing general administrative support to ensure accurate payments and positive client interactions.

Supervised shifts, managed supplier payments and stock control, and performed administrative duties to maintain operational continuity and customer service standards.

Managed front-desk customer service, scheduling, supplier coordination, and record keeping to support daily business operations and vendor relationships.

Delivered customer service support, handled orders and inquiries, and assisted with daily operations to enhance customer satisfaction and service efficiency.

Attended the School of Languages at the National University of Jujuy for language studies.

Completed an English Diploma at C2 level demonstrating advanced proficiency in English.

Completed TEFL Certification for Teaching English Online to support online English instruction.

Studied Visual Arts leading to a degree focused on painting, sculpture, and related artistic practices.

Obtained EF SET certification at C2 level confirming professional English proficiency.