Camelle Baldon
@camellebaldon
Customer service professional focused on efficient, empathetic multi-channel support.
What I'm looking for
I am a customer service professional with hands-on experience providing chat, email, and phone support at Amazon, focused on resolving issues efficiently and maintaining high customer satisfaction. I bring practical escalation management experience and a consistent track record of accurate documentation and protocol adherence.
In addition to frontline support, I worked as a Staffing Administrator supporting the full recruitment lifecycle—coordinating job postings, screening candidates, processing hiring paperwork, and liaising between candidates, recruiters, and hiring managers. This role strengthened my administrative, scheduling, and record-keeping skills.
I hold a Bachelor of Science in Business Management majoring in Human Resource, which equipped me with knowledge in recruitment, employee relations, training, compensation, and organizational development. That foundation complements my practical experience in people-focused, service-oriented environments.
I approach work with strong communication, problem-solving, and multitasking abilities, and I am committed to delivering professional, high-quality support while contributing to operational efficiency and team success.
Experience
Work history, roles, and key accomplishments
Provided multi-channel customer support (chat, email, phone), resolved product and service issues, and managed escalations to improve customer satisfaction and retention.
Managed staffing and recruitment lifecycle including job postings, candidate screening, hiring paperwork, and coordination between candidates, recruiters, and hiring managers.
Education
Degrees, certifications, and relevant coursework
Cavite State University
Bachelor of Science in Business Management, Human Resource
2018 - 2022
Completed a Bachelor of Science in Business Management with a major in Human Resource, focusing on recruitment, employee relations, training, compensation, and organizational development.
City of Bacoor Senior High School - San Nicolas
Senior High School Diploma, General Academic Strand
2016 - 2018
Completed Senior High School under the General Academic Strand, providing foundation in humanities, social sciences, and business disciplines.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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