Lindsy Mae Batiquin
@lindsymaebatiquin
Customer Service Representative with experience in email and phone support
What I'm looking for
I have experience working in customer service, handling phone and email support for various clients. In my previous roles, I have worked in the verification department, assisted customers with their bank concerns, and handled pet booking concerns. I have also been trained as a Team Lead Apprentice, learning how to handle a team, perform admin tasks, and create reports.
I possess certificates in being a Certified Recruiter and completing the Coach Track Trainee program. I am a detail-oriented and customer-focused individual with strong communication skills.
Experience
Work history, roles, and key accomplishments
Team Lead Apprentice
Foundever
Aug 2022 - Aug 2023 (1 year)
Trained to handle a team, perform admin tasks, and create reports.
Email Support
Foundever
Apr 2021 - Aug 2022 (1 year 4 months)
Assisted customers with concerns about their pet bookings.
Customer Service Representative
Fusion
Jan 2020 - Jan 2021 (1 year)
Verified client understanding and agreement to changes in electric and gas utilities, and assisted sales representatives in closing deals.
Customer Service Representative
Concentrix
May 2019 - Jan 2021 (1 year 8 months)
Assisted customers with bank concerns and followed specific instructions to escalate issues to the appropriate department.
Education
Degrees, certifications, and relevant coursework
University of Cebu - Main Campus
Bachelor of Arts, Psychology
2019 -
Availability
Location
Authorized to work in
Job categories
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