Calvin Jeff
@calvinkamau
I am a detail-oriented customer service and account support professional with a background in Information Security and Forensics. I have experience as
KenyaWhat I'm looking for
I’m a dedicated professional with a diverse background spanning sales, customer support, fintech, contract administration, and technical services. I thrive in high-pressure environments—remote, hybrid, and on-site—delivering exceptional customer experiences and precise operational follow-through.
As a Customer Support & Sales Supervisor at Assurant (via CCI Kenya), I lead high-volume teams, handling 30–40 calls per shift with a clear focus on sales and issue resolution. I maintain top-tier Quality Assurance (QA) results and consistently exceed KPIs like Service & Repair efficiency and Customer Experience Survey (CES) scores.
Previously, as a Customer Support & Sales Representative with T-Mobile (via CCI Kenya), I surpassed sales and service activation targets while protecting billing accuracy. I managed complex account troubleshooting, including processing payments and resolving billing disputes within CRM systems.
I also bring founder and specialist experience: I co-founded Salamapay254, pitching fintech escrow payment solutions to prominent investors and securing incubation with the HiiL Justice Accelerator. Earlier, I interned as a Contract Specialist at AICO Management Consultants (Seattle,Washington), supporting complex contract administration and logistics/compliance documentation using tools like ClickUp, Slack, and Zoho CRM.
Experience
Work history, roles, and key accomplishments
Customer Support & Sales Supervisor
Assurant (CCI Kenya)
Oct 2024 - May 2026 (1 year 7 months)
Handled 30–40 calls per shift while leading sales-focused customer support and issue resolution, maintaining 5-star QA ratings on most calls. Drove upsell of protection plans by troubleshooting device activation issues for US Cellular customers and consistently exceeded KPIs, including Service & Repair efficiency and CES scores.
Customer Support & Sales Representative
T-Mobile (CCI Kenya)
Jun 2024 - Oct 2024 (4 months)
Met and exceeded KPIs for sales targets, service activation, and billing accuracy while sustaining strong Customer Experience Survey (CES) performance through empathetic problem-solving. Resolved complex account issues in CRM, including processing payments and handling billing disputes.
Co-Founder
Salamapay254
Oct 2023 - Jan 2024 (3 months)
Pitched fintech escrow payment solutions to investors, including Vusi Thembekwayo, to secure funding and strategic partnerships. Won incubation with the HiiL Justice Accelerator and placed 2nd in the Anza Village Night Pitch (Antler Nairobi).
Contract Specialist Intern
AICO Management Consultants
Mar 2023 - Oct 2023 (7 months)
Managed complex contract administration for diverse client needs, including procurement of electric charging stations. Coordinated logistics and compliance documentation for heavy machinery delivery and tracked workflow using ClickUp, Slack, and Zoho CRM.
Education
Degrees, certifications, and relevant coursework
Red Team Leaders
Certified LLM Security Professional (CLLMSP), LLM Security
Certified LLM Security Professional (CLLMSP) credential issued by Red Team Leaders in June 2026.
KCA University
Bachelor of Science in Information Forensic and Security, Information Forensic and Security
Completed a Bachelor of Science in Information Forensic and Security at KCA University.
Anza Academy (Antler Nairobi)
Startup Education, Startup Education
Participated in startup education through Anza Academy under Antler in Nairobi.
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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