Open to opportunities

Caitlin O'Donnell

@caitlinodonnell

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Resourceful individual with 6 years of experience in the food industry.

United States

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What I'm looking for

I am looking for opportunities that provide hands-on experience in IT, with a focus on cybersecurity, and a supportive company culture that encourages growth and learning.

My name is Caitlin O’Donnell, and I am a resourceful and results-driven professional with six years of experience in the food industry. I have developed strong customer service skills and a proven track record of maintaining high satisfaction ratings. Currently, I am actively pursuing opportunities to transition into the IT field, specifically focusing on cybersecurity. I am committed to gaining hands-on experience, training, and certifications to enhance my technical skills.

Throughout my career, I have held various roles that have honed my leadership and problem-solving abilities. As a Shift Leader at Einstein Bagels, I led a team of over 15 employees, providing guidance and training to ensure efficiency and quality service. My experience as a Delivery Driver with DoorDash allowed me to communicate effectively with customers and resolve issues promptly, maintaining a customer satisfaction rating of 98%. I am eager to leverage these experiences as I embark on my journey into the IT sector.

Experience

Work history, roles, and key accomplishments

Current

Delivery Driver

Current

DoorDash

Jan 2024 - Present (1 year 6 months)

Maintained a customer satisfaction rating of 98% through timely service and professional communication. Communicated effectively with customers, restaurants, and support to resolve issues and ensure a smooth delivery process.

Customer Service Communication Problem Solving Time Management Logistics

Shift Leader

Einstein Bagels

Jan 2023 - Jan 2024 (1 year)

Led a team of over 15 employees providing guidance and training to ensure all tasks are completed in a timely manner. Resolved guest complaints with critical thinking and sound judgment.

Team Leadership Customer Service Conflict Resolution Training Critical Thinking

Warehouse Associate

Amazon Warehouse

Jan 2022 - Jan 2023 (1 year)

Performed warehouse duties including receiving, sorting and wrapping items in boxes, building pallets, handling pallet jacks, and counting inventory with little supervision. Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.

Inventory Management Quality Control

Education

Degrees, certifications, and relevant coursework

Coursera

Google Cybersecurity Professional Certificate, Cybersecurity

Currently pursuing the Google Cybersecurity Professional Certificate. This program covers essential cybersecurity concepts, tools, and practices to prepare for an entry-level role in the field.

Glendale Community College

Associate of Arts, Arts

Grade: 3.78 GPA

Completed an Associate of Arts degree, focusing on foundational academic subjects. Achieved a cumulative GPA of 3.78, demonstrating strong academic performance.