Caillen Bollas

I am a dynamic senior manager with extensive experience in global client services and operational excellence, particularly within Harvard Bioscience. My career has been marked by a commitment to delivering exceptional customer solutions and driving continuous improvement initiatives. I have successfully led cross-functional teams across multiple time zones, enhancing service delivery and boosting team performance by 40% through comprehensive training programs.

My role as a Global Client Services leader has allowed me to implement significant changes, including the co-partnering of a new EDI system that increased U.S. distribution revenue by 15% in just one year. I have a proven track record of coordinating global client services during critical transitions, such as brand discontinuations, and have championed sales enablement processes that reduced lead times and improved overall efficiency. My dedication to operational excellence is further demonstrated by my leadership in ERP migrations, which have resulted in increased efficiency and reduced disruptions.

With a passion for fostering collaboration and optimizing processes, I am eager to contribute to an organization that values innovation and customer satisfaction. My experience in managing strategic accounts and leading ISO9001 certifications underscores my commitment to quality and continuous improvement in all aspects of service delivery.