Open to opportunities

Cagdas D

@cagdasd

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IT professional specializing in system engineering, IT support, and emerging technologies.

Turkey

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What I'm looking for

I seek a technical role where I can apply system engineering and IT support skills, work with modern network and cloud tools, solve complex infrastructure problems, and grow in a collaborative, innovation-focused environment.

I am an IT professional with a strong foundation in system engineering, IT support, and emerging technologies, committed to maintaining, repairing, and upgrading hardware, software, networks and other IT infrastructure. I have hands-on experience across roles—IT technician, system engineer, and customer service—delivering technical solutions, troubleshooting, and improving operational workflows.

My career highlights include supporting Google Maps business listings, implementing smart home systems, configuring Cisco network equipment, and managing IT-related services and Microsoft 365 environments. I focus on practical, customer-centered solutions and continuous learning to drive innovation and reliable IT operations.

Experience

Work history, roles, and key accomplishments

Current

IT - CSR

Current

Innvestio Hellas

Jun 2025 - Present (4 months)

Provide IT support and Microsoft 365 administration, manage PBX systems and maintain company websites to ensure reliable operations and timely resolution of technical issues.

IT Support Troubleshooting Customer Service

Customer Service Representative

Innvestio Hellas

Nov 2023 - Jun 2025 (1 year 7 months)

Managed technical specifications and BOMs, oversaw end-to-end order processing, strengthened supplier relationships, handled import/export documentation, and maintained invoicing and collections.

Order Processing Invoicing Supply Chain Coordination

IT Technician

Betting Company

Dec 2020 - Feb 2023 (2 years 2 months)

Performed hardware maintenance and upgrades, installed and maintained software and OS, supported LAN/WAN networks, implemented security measures, and resolved technical issues to minimize downtime.

Maintenance OS Installation Network Support Troubleshooting Patch Management

Google Maps Specialist

Google

Mar 2019 - Dec 2020 (1 year 9 months)

Assisted businesses to improve local search visibility and managed accurate business listings while providing troubleshooting and policy compliance support via email, chat, and phone.

Local SEO Customer Support & Compliance Troubleshooting Account Management Communication Product Training

Technical & Sales Representative

Apple - Teleperformance

Jul 2018 - Jan 2019 (6 months)

Provided technical support and sales via chat, email, and phone, troubleshooting common issues, setting up accounts, and achieving sales targets through upselling and cross-selling.

Technical Support Sales Customer Relationship Management Troubleshooting Cross Selling Product Knowledge

System Engineer

Control4

Aug 2017 - Jul 2018 (11 months)

Designed and integrated smart home systems, selected compatible hardware/software, performed QA testing, and provided upgrades and maintenance to ensure customer satisfaction.

System Design home automation Integration QA Testing Customer Support

Junior System Engineer

Cisco

Sep 2016 - Aug 2017 (11 months)

Assisted in configuring and maintaining Cisco routers and switches, troubleshot network issues, participated in software updates, and maintained backup and recovery procedures.

Switch Backup And Recovery LAN WAN

Sales Advisor

Hürriyet Emlak

Sep 2015 - Jun 2016 (9 months)

Provided customer service and rental transaction support, prepared and reviewed rental contracts, met sales targets, and resolved customer disputes to drive revenue.

Customer Service Sales Negotiation Conflict Resolution

Renewable Energy Engineer

Dagsan Solon Solar Energy Systems

Dec 2014 - May 2015 (5 months)

Participated in planning and designing solar PV systems, optimized energy efficiency, conducted maintenance, and researched emerging renewable technologies for project integration.

Solar PV Design Project Development Energy Efficiency Maintenance Optimization

St. Brand Manager

Red Bull Turkey

Sep 2008 - Sep 2010 (2 years)

Boosted brand popularity among university students by organizing events, executing marketing strategies, and delivering promotional campaigns to increase engagement.

Event Management Promotion Marketing Strategy Experiential Marketing Student Engagement Campaign Execution