Byron Murphy - Senior Customer Success Manager - Logistics - Earth Brands | Himalayas
BM
Open to opportunities

Byron Murphy

@byronmurphy

Experienced operations leader specializing in Customer Success and Program Management.

United States

What I'm looking for

I'm looking for a role that fosters collaboration, innovation, and growth opportunities.

I'm Byron P. Murphy, an experienced operations team builder with a strong background in Customer Success, Vendor Management, and Sales Operations. I thrive on thinking creatively and collaborating across teams to drive success. My passion lies in bringing people and data together to solve complex challenges, fostering open and honest conversations that empower all project stakeholders.

Throughout my career, I have achieved significant milestones, such as scaling a remote team to effectively manage a B2B sales funnel, contributing to a remarkable 40% revenue increase within just nine months at Convoy. I have also spearheaded a Supplier Diversity Program that opened new business lines while empowering marginalized small business owners. My expertise in project management has optimized sales funnels, reducing disqualified leads from 55% to 10%, showcasing my commitment to performance improvement and operational excellence.

Experience

Work history, roles, and key accomplishments

EB
Current

Senior Customer Success Manager - Logistics

Earth Brands

Jun 2024 - Present (1 year)

Managing the Logistics and Customer Success for a small startup in CPG. Built metrics of success from scratch and report directly to the CEO. Achieved a customer retention rate of 140% after 6 months.

Education

Degrees, certifications, and relevant coursework

Lund University logoLU

Lund University

Master of Arts, Religion and Politics

Studied Religion and Politics through a remote program, focusing on the intersection of faith and governance, and the impact of political decisions on religious communities.

Malmö University logoMU

Malmö University

Bachelor of Arts, International Relations

Pursued a degree in International Relations, exploring global political dynamics, international cooperation, and the role of non-state actors in world affairs.

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