Open to opportunities

Byron Murphy

@byronmurphy

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Experienced operations leader specializing in Customer Success and Program Management.

United States

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What I'm looking for

I'm looking for a role that fosters collaboration, innovation, and growth opportunities.

I'm Byron P. Murphy, an experienced operations team builder with a strong background in Customer Success, Vendor Management, and Sales Operations. I thrive on thinking creatively and collaborating across teams to drive success. My passion lies in bringing people and data together to solve complex challenges, fostering open and honest conversations that empower all project stakeholders.

Throughout my career, I have achieved significant milestones, such as scaling a remote team to effectively manage a B2B sales funnel, contributing to a remarkable 40% revenue increase within just nine months at Convoy. I have also spearheaded a Supplier Diversity Program that opened new business lines while empowering marginalized small business owners. My expertise in project management has optimized sales funnels, reducing disqualified leads from 55% to 10%, showcasing my commitment to performance improvement and operational excellence.

Experience

Work history, roles, and key accomplishments

Current

Senior Customer Success Manager - Logistics

Current

Earth Brands

Jun 2024 - Present (1 year)

Managing the Logistics and Customer Success for a small startup in CPG. Built metrics of success from scratch and report directly to the CEO. Achieved a customer retention rate of 140% after 6 months.

Customer Success Metrics NPS CSAT Startups Data Analysis Reporting

Customer Success Manager - Business Ops/Program

Mindbody/ClassPass

Dec 2022 - Jun 2024 (1 year 6 months)

Program Manager in Customer Success for multiple work streams. Increased partner launches by 60% through optimization and training, maintaining a customer retention rate of 120%.

Customer Success Program Management Sales Pipeline GDPR Compliance Automation Training Partner Launch Data Analysis

Program Manager - Customer Success Manager - Carrier Success

Convoy

Jan 2020 - Jan 2023 (3 years)

Led the design and training for offshore brokerage implementation, increasing upsells and cross-sells by 60%. Managed a team across multiple countries, reducing churn by 30% YOY.

Program Management Customer Success Training Team Management Upselling Cross Selling Budgeting Remote Team Management

Senior Carrier Sales - Team Lead

Convoy

Jun 2019 - Jan 2020 (7 months)

Led onboarding and training in Brokerage, improving onboarding time by 60%. Spearheaded the Supplier Diversity Program, enhancing engagement with marginalized groups.

Team Leadership Onboarding Training Process Improvement Performance Metrics Sales Management

Carrier Sales Associate

Convoy

Oct 2018 - Jun 2019 (8 months)

Accelerated volume growth resulting in significant revenue generation. Improved internal processes and communication through innovative tools and methods.

Sales Revenue Process Improvement Data Integration Performance Metrics Customer Engagement

Education

Degrees, certifications, and relevant coursework

Lund University

Master of Arts, Religion and Politics

Studied Religion and Politics through a remote program, focusing on the intersection of faith and governance, and the impact of political decisions on religious communities.

Malmö University

Bachelor of Arts, International Relations

Pursued a degree in International Relations, exploring global political dynamics, international cooperation, and the role of non-state actors in world affairs.