Open to opportunities

Byron Cifuentes

@byroncifuentes

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Business operations generalist blending marketing, finance, and IT to build scalable systems.

Guatemala

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What I'm looking for

I’m looking for a remote-friendly role where I can own business operations across finance, marketing, and IT—using Excel modeling, practical project management, and modern AI/web tools to improve reporting, execution, and lead generation.

I’m a recent Business Engineering graduate with a double specialization in Marketing and Finance, and I enjoy turning business problems into measurable, operational systems. I’m currently building business operations for a Guatemalan technical services firm, while running two parallel ventures.

At ZenitalCorp, I support end-to-end administrative operations for a small B2B team, including financial planning, expense tracking, vendor coordination, and cash flow oversight. I designed a long-term dividend portfolio strategy with 10-year projections (DRIP reinvestment, U.S. withholding tax considerations, and risk-adjusted return analysis) and produce regular operational and financial reports for leadership.

I also own growth and execution areas: I manage the corporate social media presence, set up Meta Business Manager, and run organic campaigns for client acquisition. Plus, I designed and deployed the corporate website using the Lovable + GitHub + Netlify stack, reducing dependency on external agencies.

Alongside that, I’m a Founder & Operations Lead for VOXORA (3D printing services) and a Freelance Web Designer & Marketing Consultant for service-industry clients. My customer-facing background in English support, paired with PMI Project Management Ready® certification and active AI-assisted learning, shapes how I plan, communicate, and ship results.

Experience

Work history, roles, and key accomplishments

Current

Business Operations Generalist

Current

ZenitalCorp

Jan 2025 - Present (1 year 5 months)

Supported end-to-end administrative operations for a small B2B technical services firm, including financial planning, expense tracking, vendor coordination, and cash flow oversight. Built a 10-year dividend portfolio strategy for leadership, managed the corporate Facebook presence via Meta Business Manager, and designed/deployed the corporate website using Lovable + GitHub + Netlify.

Financial Planning Expense Management Cash Flow Management Dividend Portfolio Modeling Vendor coordination

Current

Founder & Operations Lead

Current

VOXORA

Jan 2025 - Present (1 year 5 months)

Founded and ran a 3D printing services business, managing end-to-end operations from client acquisition and production to delivery and customer service. Delivered custom assets for a real estate/land development project, handling quoting, design review, production scheduling, and post-sale follow-up using a Bambu Lab P1S printer.

3D Printing Operations Client Acquisition Production Planning Quoting And Design Review Production Scheduling Post Sales Customer Service End To End Project Pipeline Bambu Lab P1S

Current

Freelance Web Designer

Current

Independent

Jan 2025 - Present (1 year 5 months)

Designed and delivered websites for service-industry clients, using a Lovable + GitHub + Netlify stack. Advised clients on digital marketing strategy, social media presence, and online lead-capture solutions for client acquisition.

Web Design Lovable GitHub Netlify Digital Marketing Strategy Copywriting Client Consulting

Customer Service Rep

24/7.ai

Handled 100% English-language inbound phone support for Home Depot Consumer Credit Card customers, covering billing inquiries, payments, account adjustments, and dispute resolution. Managed sensitive financial conversations, including identity verification and account security, while meeting or exceeding performance metrics (CSAT, AHT, QA) in a high-volume environment.

Billing Payment Support Dispute Resolution Identity Verification Professional Written Communication CSAT AHT QA Metrics

Education

Degrees, certifications, and relevant coursework

Duolingo

Duolingo English Test (B2), English Proficiency

2025 - 2027

Grade: Score 110/160

Achieved Upper-Intermediate B2 on the Duolingo English Test (score 110/160) in Aug 2025, with results valid through Aug 2027.

Universidad Francisco Marroquín

Licenciatura en Ingeniería Empresarial, Business Engineering (Marketing & Finance)

2021 - 2026

Licenciatura en Ingeniería Empresarial (Business Engineering) with a double specialization in Marketing and Finance, covering financial analysis, marketing strategy, statistics, operations management, microeconomics, and corporate finance.