Open to opportunities

Ibeth López

@ibethlpez

Business Operations & Client Delivery leader optimizing workflows, onboarding, and operational visibility across global teams.

Guatemala

Message

What I'm looking for

I’m looking to lead RevOps and client delivery for global teams—building scalable workflows, knowledge systems, and onboarding that cut cycle times. I thrive partnering with leadership, improving payment/procurement efficiency, and using data for operational visibility.

I’m an operations and client delivery leader with 12+ years of experience building and scaling systems that improve client experience, speed up execution, and make teams measurably more effective. I’ve reduced client onboarding time by 80% by integrating CRM and PM tools and standardizing workflows for 200+ accounts, and I’ve built 75+ SOPs and a searchable knowledge base to replace undocumented “tribal knowledge” across distributed teams.

Across tech, consulting, and nonprofit environments, I’ve delivered 15–20 global programs, improved scheduling and communication protocols to cut participant inquiries by 32%, and strengthened financial and procurement performance—managing a $50M receivables portfolio and driving a 25% boost in payment efficiency. Most recently, I built RevOps infrastructure and an RFP scoring framework from scratch, qualifying 572 government leads and reducing manual review time by 30–40%.

Experience

Work history, roles, and key accomplishments

Current

Business Ops & Client Delivery Lead

Current

Adolescent Content

Dec 2025 - Present (5 months)

Built RevOps infrastructure and an RFP scoring framework from scratch using BidPrime and Claude AI, qualifying 572 government leads ($50K–$2M) and reducing manual review time by 30–40%. Captured 100% of undocumented institutional knowledge by running knowledge capture with 6+ department leads and launching an AI-powered NotebookLM onboarding workspace.

Rev Ops Lead Qualification BidPrime Claude NotebookLM Knowledge Management CRM Workflow Automation Client Delivery Operations

Ops, HR & Client Delivery Manager

Blue Crocus Solutions

Apr 2025 - Nov 2025 (7 months)

Led internal operations across HR, client onboarding, and delivery systems to scale a global remote team across 6+ countries. Reduced client onboarding from 90 days to 1 week by standardizing intake workflows, integrating Go High Level and Monday.com, and automating form processes; built a 75+ SOP knowledge base to replace undocumented processes.

Client Onboarding SOP Development Knowledge Management Monday.Com Process Automation HR Operations Onboarding