Bushirah Adisa
@bushirahadisa
Banking professional specializing in relationship management, credit appraisal, and risk-focused customer service.
NigeriaWhat I'm looking for
I’m a relationship and customer service professional with a strong background in managing client portfolios, improving customer satisfaction, and supporting revenue growth through cross-selling and risk-focused service delivery.
In my banking roles, I handled credit appraisal, managed existing business, reactivated dormant relationships, and drove new prospects. I also supported debt recovery by working with substandard and doubtful accounts to help protect portfolio quality.
I stepped into consumer profit center leadership, directing day-to-day operations to optimize revenue streams and enhance portfolio profitability. I focused on targeted product strategies, risk management, and reactivating dormant accounts to strengthen client engagement.
Before and alongside my banking experience, I delivered customer care in regulated environments by scrutinizing forms, guiding applicants, and responding to enquiries while ensuring compliance. I also bring research capabilities from prior work as a Research Officer, supporting investigations, data analysis, and reporting that informed advocacy and policy recommendations.
Experience
Work history, roles, and key accomplishments
Relationship Officer
UnityBank Plc
Jan 2011 - Jun 2015 (4 years 5 months)
Managed existing and prospective customer relationships through credit appraisal, dormant account reactivation, and debt recovery for substandard and doubtful accounts.
Relationship/Customer Service Officer
UnityBank Plc
Jan 2007 - Dec 2011 (4 years 11 months)
Supported customer relationship management by assessing risk, reactivating dormant relationships, and recovering debts for substandard and doubtful accounts.
Customer Care Officer
UK-Visa Application Centre
Jan 2006 - Dec 2007 (1 year 11 months)
Handled visa applicant enquiries and processed visa documentation by scrutinizing application forms and guiding applicants to complete them correctly.
Profit Centre Manager (PCM)
UnityBank Plc
Jan 2006 - Dec 2007 (1 year 11 months)
Directed consumer profit centre operations, optimizing revenue streams and enhancing portfolio profitability through product strategies and risk management.
National Youth Service (NYSC)
National Youth Service Corps
Jan 2004 - Dec 2004 (11 months)
Delivered intermediate service activities including media scheduling and community development coordination with youth engagement.
Research Officer
Human Rights Monitor
Jan 2003 - Dec 2003 (11 months)
Conducted investigations and data analysis on human rights violations, producing detailed reports to inform advocacy strategies and policy reforms.
Data Entry/ Customer Support
HQ Defence Intelligence Agency
Provided data entry and customer support services for HQ Defence Intelligence Agency.
Education
Degrees, certifications, and relevant coursework
Usmanu Danfodio University
Post Graduate Diploma in Management (PGDM), Management
2004 - 2005
Grade: Upper Credit
Completed a Post Graduate Diploma in Management (PGDM) with an Upper Credit in Management. Studied at Usmanu Danfodio University, Sokoto.
Jedo Computer Institute and Educational Services
Diploma in Computer Studies, Computer Studies
2004 - 2004
Completed a Diploma in Computer Studies at Jedo Computer Institute and Educational Services in Sokoto.
Ahmadu Bello University
Bachelor of Science (Mass Communication), Mass Communication
1998 - 2002
Grade: Second Class Honours (Lower Division)
Earned a Bachelor of Science in Mass Communication with a Second Class Honours (Lower Division).
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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