Open to opportunities

Busayo Ogunsanya

@busayoogunsanya

Customer-focused Virtual Assistant and Advisory Officer, delivering reliable administrative support and consultative client service.

Nigeria

Message

What I'm looking for

I’m looking to contribute as a reliable virtual assistant and customer-focused support professional—handling client communication, schedules, documentation, and follow-ups while partnering with teams to deliver accurate, timely results in a fast-paced environment.

I’m a results-driven virtual assistant and advisory support professional with experience spanning customer service, administrative operations, and client-focused communication. I’m known for professionalism, strong organizational skills, emotional intelligence, and keeping work accurate and timely in fast-paced environments.

In my most recent role as an Advisory Officer for Education & Travel services, I delivered end-to-end advisory support across virtual and in-person channels. I managed client communications via email, WhatsApp, and phone, conducted client assessments for eligibility and documentation readiness, and provided structured guidance on study destinations, visa pathways, and application timelines.

I’ve also supported executives as a Business Support Assistant by managing calendars and emails, preparing documents, proofreading and formatting content, and organizing files with confidentiality. Across sales and onboarding roles—including field marketing and home broadband sales—I used consultative presentations, feedback analysis, negotiation, and problem-solving to drive customer acquisition, strengthen relationships, and ensure positive user experiences.

Experience

Work history, roles, and key accomplishments

Advisory Officer - Edu & Travel

Ace Edu & Travel Consult

Apr 2025 - Dec 2025 (8 months)

Provided end-to-end advisory support to clients for education and travel applications, including eligibility checks and documentation readiness. Managed client communications, maintained digital records, and escalated complex cases per internal procedures.

Records Management Study Destination Guidance Application Timeline Support Documentation Review Email Communication Phone Support Calendar Management

Business Support Assistant

Edmal Consulting

May 2024 - Apr 2025 (11 months)

Delivered administrative and virtual assistance to executives and team members, managing calendars, emails, documentation, and meeting schedules. Supported data entry, file organization, and preparation of reports and business/client-facing presentations.

Virtual Assistant Administrative Support Calendar Management Email Management Documentation Team Meeting Scheduling Data Entry Document Formatting Proofreading File Organization Research Support Report Preparation Presentation Development

Home Broadband Sales Executive

Airtel Nigeria

Sep 2023 - Apr 2024 (7 months)

Drove customer acquisition for home broadband services through targeted market penetration strategies and consultative sales presentations. Collected customer feedback and market trends to support sales performance reporting and improve customer satisfaction and retention.

Consultative Sales Sales Presentations Customer Acquisition Market Penetration Customer Relationship Management Market Trends Sales Reporting

Market Development Specialist

SmartCash Payment Service Bank

Aug 2022 - Jun 2023 (10 months)

Led market expansion and customer acquisition through direct sales engagement and field marketing activities. Supported customer onboarding and resolved service-related inquiries while promoting products with a customer-focused approach.