Bulelwa Motumi

I’m a multi-faceted, efficient, and reliable professional with 20+ years of experience supporting clients, colleagues, and managers to improve professional environments. I’ve built my career around administrative excellence, customer service, and consistent follow-through—especially where accuracy and service levels matter.

In my time at Old Mutual, I’ve worked across Client Services and Personal Assistant roles—assisting walk-in clients, handling enquiries and claims, capturing and issuing new business, updating diaries, and training new staff and relievers. I also supported projects like piloting the Call Centre for Old Mutual Group Schemes and contributed to retention work, including reducing cancellation rate during the 2008 recession by 40%.

More recently, as a code 8 driver, I deliver within SLA, liaise immediately to resolve issues, and ensure orders and cash received match before cash up—while assisting with parcels when needed. I’m recognized as “Administrator of the Month,” speak and understand English, Xhosa, and Zulu, and I bring strong computer literacy (Word, Excel, PowerPoint, Bizagi, AWD, Omunet) plus leadership and coaching to every team I join.