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Budhaditya Dey

@budhadityadey

Salesforce CRM Team Lead at Nihilent Limited who tested procurement platforms and guided users through business processes.

India

Message

At Nihilent Limited, I delivered business process guidance and user support for Salesforce procurement systems.

I conducted manual testing on Salesforce Compass, SAP Ariba Guided Buying, Crisp, and Resense, and worked with cross-functional teams to escalate bugs and propose enhancements.

I led onboarding and training sessions for new hires, supporting process readiness and knowledge transfer.

Previously, at OnProcess Technology and Wipro, I provided telecom technical support, handled escalations, and supported logistics invoicing and customer service processes.

Experience

Work history, roles, and key accomplishments

Team Lead

Nihilent Limited

Dec 2019 - Aug 2026 (6 years 8 months)

Delivered business process guidance and user support for Salesforce procurement systems. Collaborated with cross-functional teams to escalate bugs, propose enhancements, and ensure timely issue resolution.

Salesforce SAP Ariba Crisp Resense Manual Testing Team Onboarding Training Stakeholder Engagement

Senior Associate

OnProcess Technology

Apr 2015 - Aug 2019 (4 years 4 months)

Delivered technical support through chat and calls for USA television services. Resolved escalations and supported customer issue closure within process requirements.

Technical Support Escalation Management Logistics Invoicing Training Needs Assessment

Process Associate

Wipro

Nov 2011 - Jun 2014 (2 years 7 months)

Delivered technical support for UK broadband and telephone services. Managed high-priority escalations and Ombudsman cases, and coordinated field engineer visits.

Technical Support Escalation Management Customer Service Contract Renewal