Anup Nair

Configured and managed Salesforce systems, performing system administration, customization, and integration tasks. Served as the primary point of contact for Salesforce-related functional and technical support, resolving user issues and sync errors with Siebel CRM.

Performed administrative tasks, including user setup, field creation, custom objects, page layouts, workflows, reports, and dashboards. Developed and implemented workflow rules to automate tasks, email alerts, field updates, time-dependent actions, and outbound API messages.

Customized and developed cloud-based Salesforce applications to streamline Owens Corning’s Special Authorization Request (SAR) approval process. Managed deployments to sandbox and production environments, ensuring application stability.

Provided 24/7 support for Ben & Jerry’s Linux-hosted POS systems, troubleshooting and resolving application and system-level issues. Managed application updates, patching, and security enhancements to maintain system functionality and compliance.

Supported Lithium Technology’s community platform, resolving outages and customizing solutions as per client requirements. Customized Case objects to create a ticketing tool and implemented mail-to-case functionality to streamline support processes.

Completed a Bachelor of Commerce degree, gaining foundational knowledge in business principles and practices. Focused on core commercial subjects relevant to various industries.