Open to opportunities

Anup Nair

@anupnair

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Dedicated Salesforce Administrator with 6+ years of experience.

India

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What I'm looking for

I am looking for a role that offers growth opportunities, a collaborative culture, and the chance to leverage my Salesforce expertise to drive impactful solutions.

I am a dedicated and results-driven Salesforce Administrator with over 6 years of experience in Salesforce CRM administration, customization, and support. My expertise lies in configuring Salesforce systems, managing DevOps pipelines, and resolving complex sync issues across integrated platforms like Siebel and MDM. I am recognized for delivering exceptional technical support and driving process improvements.

Throughout my career, I have served as the primary point of contact for Salesforce-related functional and technical support, ensuring optimal performance and minimal downtime. I have successfully managed bulk data migrations, user management, and system monitoring, contributing to the seamless integration and deployment processes. My commitment to excellence is reflected in my ability to address user issues proactively and implement effective solutions.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Lead

Current

Persistent System Ltd

Aug 2021 - Present (4 years)

Configured and managed Salesforce systems, performing system administration, customization, and integration tasks. Served as the primary point of contact for Salesforce-related functional and technical support, resolving user issues and sync errors with Siebel CRM.

Salesforce Administration System Integration DevOps Data Migration ThousandEyes Splunk MuleSoft

Senior Analyst

HCL Technologies

Nov 2018 - Aug 2021 (2 years 9 months)

Performed administrative tasks, including user setup, field creation, custom objects, page layouts, workflows, reports, and dashboards. Developed and implemented workflow rules to automate tasks, email alerts, field updates, time-dependent actions, and outbound API messages.

Salesforce Administration Workflow Automation Custom Objects Layout Reports Dashboards System Troubleshooting

Software Engineer

Persistent System Ltd

Dec 2016 - Nov 2018 (1 year 11 months)

Customized and developed cloud-based Salesforce applications to streamline Owens Corning’s Special Authorization Request (SAR) approval process. Managed deployments to sandbox and production environments, ensuring application stability.

Cloud Applications Data Analysis System Integration Deployment User Support Collaboration

Associate Software Engineer

Persistent System Ltd

Apr 2014 - Nov 2016 (2 years 7 months)

Provided 24/7 support for Ben & Jerry’s Linux-hosted POS systems, troubleshooting and resolving application and system-level issues. Managed application updates, patching, and security enhancements to maintain system functionality and compliance.

POS System Support Linux Troubleshooting Technical Support

Trainee

Persistent System Ltd

Oct 2013 - Mar 2014 (5 months)

Supported Lithium Technology’s community platform, resolving outages and customizing solutions as per client requirements. Customized Case objects to create a ticketing tool and implemented mail-to-case functionality to streamline support processes.

Case Management Ticketing Systems

Education

Degrees, certifications, and relevant coursework

Nagpur University

Bachelor of Commerce, Commerce

2008 - 2012

Completed a Bachelor of Commerce degree, gaining foundational knowledge in business principles and practices. Focused on core commercial subjects relevant to various industries.