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Bryce O'Brien

@bryceobrien

Customer Care Representative at Cognizant Technology/ Lineage Logistics who handled 335 Salesforce requests monthly with a 4.85 average CSAT.

United States

Message

At Cognizant Technology/ Lineage Logistics, I handled customer care requests using Salesforce, Lineage Link, Korber (WMS), and Connect. I closed an average of 335 Salesforce requests a month, managed 32.87% of requests, and earned an average CSAT of 4.85.

At JEAR Logistics LLC, I sourced carrier capacity and negotiated rates for full truckloads, including reefer and dry van. I booked over 1600 loads and grew account spread from $600k in my first year to 1M+ in my second year.

Experience

Work history, roles, and key accomplishments

Customer Care Representative

Cognizant Technology/ Lineage Logistics

Dec 2025 - Sep 2026 (9 months)

Utilized platforms such as Salesforce, Lineage Link, Korber (WMS), and Connect. Closed an average of 335 Salesforce requests per month, managing 32.87% of requests with an average CSAT of 4.85.

Salesforce Lineage Link Korber One WMS Connect Customer Service Order Management Scheduling Communication Skills

Artificial Turf Installer

East Coast Turf Pros

Jan 2025 - Jun 2025 (5 months)

Installed a variety of synthetic turf systems including residential lawns, playgrounds, dog parks, and custom golf putting greens. Prepared install areas by removing existing sod and grading/compacting new base layers.

Synthetic Turf Installation Landscaping Power Tools Measurement Seaming Safety Compliance

Logistics Coordinator

JEAR Logistics LLC

Jan 2022 - Oct 2024 (2 years 9 months)

Managed customer-to-carrier communication in a timely and professional manner. Built and maintained strong customer relationships, securing new freight opportunities and ensuring client satisfaction.

Logistics Customer Relationship Management Negotiation Freight Bookings Purchase Order BOLs Rate Confirmations Invoicing