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Luis ORTEGA

@luisortega

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Detail-oriented Data & Business Analyst with strong analytical skills.

Costa Rica

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What I'm looking for

I am looking for a role that fosters collaboration, innovation, and growth opportunities.

Detail-oriented Data & Business Analyst with a strong Mathematics foundation and experience in financial analysis, market research, and data-driven decision-making. Proven ability to streamline operations through automation, visualization, and insightful analytics, handling intelligence from active contracts, budget analysis, and competitive intelligence using data analytics tools such as Power BI, Excel, SQL, Power Automate, and Python for EDA. Adept at working cross-functionally with international teams, managing multiple projects under tight deadlines, and delivering strategic insights to support business growth.

In my current role as a Business Intelligence Analyst at CCS Global Tech, I have designed reporting structures that present strategic recommendations to stakeholders, enhancing data-driven decision-making for growth.

Experience

Work history, roles, and key accomplishments

Current

Business Intelligence Analyst

Current

CCS Global Tech

Mar 2024 - Present (2 years 3 months)

Performed in-depth market, client, and competition research and analysis for government IT contracts, generating actionable insights from a contract portfolio over $2 billion in expenditure. Designed a reporting structure to present actionable insights and strategic recommendations to stakeholders (Account Managers and Directors), supporting data-driven decision-making for growth and future planni

Market Research Data Analysis Power BI Excel SQL Power Automate Python Stakeholder Management Business Intelligence

University Professor (Statistics)

Panamericana University

Apr 2022 - Apr 2026 (4 years)

Deliver university-level instruction in statistics and applied mathematics, promoting analytical thinking and real-world problem-solving. Developed and implemented curriculum for undergraduate courses, fostering a strong foundation in quantitative methods.

Statistics Applied Mathematics Curriculum Development Analytical Thinking Teaching Higher Education

Math Professor

Ministry of Public Education (MEP)

Jan 2020 - Jul 2023 (3 years 6 months)

Taught mathematics to students, fostering a strong understanding of mathematical concepts. Developed engaging lesson plans and assessed student progress.

Mathematics Teaching Lesson planning Assessments Education

Customer Service & Inventory Assistant

Claro

Mar 2017 - Nov 2017 (8 months)

Provided front-line customer service, addressing inquiries, coordinating service requests, and resolving issues to ensure client satisfaction. Managed daily inventory operations for a busy materials warehouse, ensuring timely stock control and accurate resource allocation to support installation projects.

Customer Service Inventory Management Payment Processing Excel Client Records Service Orders

Education

Degrees, certifications, and relevant coursework

Universidad Estatal a Distancia de Costa Rica (UNED)

Bachelor's in Computer Science Engineering, Computer Science Engineering

Currently pursuing a Bachelor's degree in Computer Science Engineering. This program is expected to be completed in 2027.

UISIL University

Bachelor's in Mathematics, Mathematics

Completed a Bachelor's degree in Mathematics from 2015 to 2018. This program provided a strong foundation in mathematical principles and analytical thinking.