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Bryan Reyes

@bryanreyes

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Sales Manager at One Park Financial, coaching sales teams and tracking performance to support revenue objectives.

Dominican Republic

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What I'm looking for

I'm open to remote and international roles.

At One Park Financial, I lead sales performance and day-to-day commercial execution, with a focus on team productivity and revenue objectives. I coach sales professionals through performance management, goal setting, and ongoing development.

Before that, as Advanced Team Lead at Scotia GBS, I managed a specialized Canada Collections team handling manual, high-risk accounts and complex delinquency cases. I oversaw escalated account resolution and coached advisors on negotiation and customer conversations.

As Team Lead at Scotia GBS, I coached a collections team focused on customer experience and account resolution. I helped improve retention and satisfaction by identifying mitigation tools and practical repayment solutions.

Earlier, at Alorica, I supervised Wayfair tracking and sales operations and led technical support. I also bring data analysis skills supported by Power BI, Advanced Microsoft Excel, and a Technical Degree in Data Analytics.

Experience

Work history, roles, and key accomplishments

Current

Sales Manager

Current

One Park Financial

Oct 2026 - Present (0 months)

Lead sales performance and day-to-day commercial execution, focusing on team productivity and revenue objectives. Coach and support sales professionals through performance management, goal setting, and continuous development.

Sales Leadership Performance Management Coaching KPI Monitoring Revenue Growth

Advanced Team Lead

Scotia GBS

Oct 2025 - Sep 2026 (11 months)

Led a specialized team handling manual, high-risk accounts and complex delinquency cases. Oversaw resolution of escalated accounts and repayment solutions while balancing customer needs, risk mitigation, and business objectives.

Collections Risk Mitigation Escalation Management Coaching Negotiation Compliance

Team Lead

Scotia GBS

Mar 2021 - Oct 2025 (4 years 7 months)

Led and coached a collections team focused on customer experience, account resolution, and performance execution. Improved customer retention and satisfaction by identifying appropriate mitigation tools and practical repayment solutions.

Collections Customer Experience Team Leadership Coaching Dispute Resolution Continuous Improvement

Collections Advisor

Scotia GBS

Jun 2020 - Mar 2021 (9 months)

Guided customers through payment plans and account-resolution options to help preserve credit relationships. Resolved disputes and complex customer concerns using structured problem-solving and negotiation.

Collections Negotiation Problem Solving Customer Service

Wayfair Tracker & Sales Supervisor

Alorica

Jul 2019 - Jun 2020 (11 months)

Oversaw shipment tracking, installation follow-ups, customer communications, and issue escalation for Wayfair-related operations. Managed inbound and outbound interactions while supporting sales and customer-resolution objectives.

Customer Service Sales Escalation Management Technical Support Ticket Management

Technical Support Supervisor

Alorica

May 2018 - Jun 2019 (1 year 1 month)

Provided technical support leadership and ensured incidents were documented and handled effectively. Fostered a productive, accountable, and motivated team environment focused on service quality.

Technical Support Team Leadership Incident Management Service quality

Sales Officer

Soluciones Omfri

Feb 2017 - Apr 2018 (1 year 2 months)

Assisted customers with ObamaCare applications and explained benefits and eligibility-related information. Trained new hires to improve onboarding consistency, product knowledge, and sales execution.

Sales Customer Service Training Onboarding Product Knowledge