Bryanna Shaw

Provided exceptional customer service by handling inbound and outbound calls, addressing client inquiries, and resolving issues related to health insurance products and services. Educated clients about health insurance policies, benefits, and claims procedures, ensuring clear and accurate communication tailored to their needs.

Successfully sought potential sponsors and partners for events hosted by the off-campus hall committee. Negotiated sponsorship agreements and contracts with prospective sponsors, ensuring mutual benefits and coordinating sponsorship activations.

Underwent brief training, learned and developed new skills relevant to the field, and attended training sessions and workshops to improve knowledge and abilities. Performed various day-to-day administrative duties such as filing, data entry, scheduling meetings, and answering phone calls.

Maximized resource allocation by scheduling and distributing labor resources based on workload, and compiled records, documents, and forms. Managed incoming and outgoing emails, communications, and other correspondents, while maintaining and monitoring inventory for the company.

Trained in areas of Alcohol and Drug Abuse, including lingering causes and long-term effects, and advocated for Mental Health Awareness throughout the COVID-19 pandemic. Hosted virtual seminars with different secondary institutions, developing fundamental skills and imparting knowledge to students.

Successfully established and managed a home-based baking business, consistently generating sales and building a strong reputation for quality products. Achieved increased customer ratings through dedication to product excellence and customer satisfaction.

Currently pursuing a Bachelor of Science in Political Science. The program focuses on political systems, theories, and public policy.

Completed secondary education with a focus on various subjects. Achieved eight passes in the Caribbean Secondary Education Certificate (CSEC) including Mathematics and English.