Bryan Marcelino

I am a detail-oriented professional combining clinical research training with hands-on remote patient support and dispatch experience. I apply scientific analytical methods to operations, ensuring data accuracy and HIPAA-compliant documentation.

At Zynex Medical I handled high volumes of inbound and outbound calls, processed orders, addressed insurance-based billing questions, and communicated schedules and warranty information to patients. I maintained an empathetic tone while resolving concerns and managing email correspondence for appointments and order updates.

As a Dispatcher for Elite Plumbing Team I coordinated appointments, managed CRM entries, optimized plumber routing, and handled WhatsApp communications to ensure timely service and confidentiality of customer information. I prioritize urgent calls and follow up to ensure service quality.

With a B.S. in Biology and experience designing experiments, collecting and analyzing data, and writing a thesis, I blend research rigor with strong task coordination, communication, and organizational skills to streamline healthcare and service workflows.