Open to opportunities

Mvezi Graça

@mvezigraa

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Results-driven management professional

Portugal

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What I'm looking for

Seeking a challenging role in a regulated environment where I can apply my strategic mindset and compliance expertise to drive growth and efficiency.

I am a dynamic and results-driven management professional with a proven track record in sales development, compliance, and people management. Currently advancing my knowledge with a Master's in Business Strategic Management, I bring a strategic mindset to drive growth, efficiency, and compliance in highly regulated environments.

With experience in compliance and regulatory analysis, I have developed a strong ability to identify critical patterns, anomalies, and emerging trends. My expertise in workflow tools and internal monitoring software has allowed me to uncover potential Money Laundering and Terrorism Financing activities.

As a business manager, I have conducted market research, refined business models, and aligned teams to ensure seamless execution of strategic initiatives. I have also successfully managed and guided customer service teams, utilizing data-driven insights to resolve issues and boost overall productivity.

Experience

Work history, roles, and key accomplishments

Current

Complliance Officer

Current

Eurobic/A Banca

Aug 2023 - Present (1 year 9 months)

Investigate high-risk transactions, identify patterns and anomalies, and ensure compliance with regulations.

Compliance Risk Microsoft Office

Tax and Regulations Officer-Compliance

BNP PARIBAS

Apr 2023 - Aug 2023 (4 months)

Conduct daily regulatory analysis, develop standard operating procedures, and implement regulatory changes.

Regulatory Microsoft Office Jira

Customer Support Agent/ Team Supervisor

Sitel Group

Oct 2021 - Jan 2023 (1 year 3 months)

Manage customer service team, resolve escalated inquiries, and foster a collaborative work environment.

Customer Service Teams Microsoft Office

Business Manager

Estadias Lda

Jun 2021 - May 2023 (1 year 11 months)

Conduct market research, refine business model, and align teams to drive strategic decisions.

Market Research Business Modeling Teams Microsoft Office

Education

Degrees, certifications, and relevant coursework

European University

Master's, Business Strategic Management

2020 -

Learned how to execute strategies effectively for sustainable growth. Gained insights into aligning resources and managing change. Overcame organizational barriers to implement strategic initiatives.

Business and Economics School-ISG

Post Graduation, Management

2019 - 2020

Gained a better understanding of financial statements, budgeting, investment analysis, and financial planning to make financial decisions and help drive organizational success.

Nova University

Bachelor, International Relations

2016 - 2019

Learned communication skills, public speaking, negotiation, and intercultural communication. Acquired the ability to conduct independent research and critical thinking, and developed a better teamwork dynamic.