Open to opportunities

Bruno Mulwa

@brunomulwa

Message

Reliable operations and technical support professional skilled in remote user assistance and documentation.

Kenya

Message

What I'm looking for

I seek a full-time, remote-focused role providing technical and operations support where I can apply structured workflows, clear documentation, and reliable user assistance.

I am a reliable, detail-oriented operations support professional with a Computer Science background and hands-on experience supporting users and systems in structured environments.

I have delivered day-to-day technical and operational support for users via chat and email, followed established procedures to resolve issues, and documented issues and resolutions to ensure continuity.

My experience includes maintaining office equipment and basic networks, providing customer-facing technical assistance, and ensuring tasks are completed accurately and on time.

I hold certifications in Data Protection and Bitcoin Theory, and I am pursuing a Bachelor of Science in Computer Science while seeking full-time, remote-focused roles in operations and technical support.

Experience

Work history, roles, and key accomplishments

Technical Support Assistant

Large-Scale Farm

Delivered practical customer-facing technical assistance and maintained office equipment and basic network reliability to ensure uninterrupted operations.

Customer Support Quality Assurance Time Management Documentation Reliability

Operations & Technical Support

County Assembly of Machakos

Provided day-to-day remote and in-person technical and operational support, resolving user issues via chat and email and documenting resolutions to maintain service continuity.

Remote Support Documentation System Configuration Basic IT Troubleshooting