Bruno de Oliveira
@brunodeoliveira1
QA & Onboarding Analyst and EN⇔PT interpreter focused on compliant quality and accurate communication.
What I'm looking for
I’m a QA & Onboarding Analyst and EN⇔PT interpreter, with a strong focus on service quality and compliance. Since Dec 2022, I’ve assessed and audited interpreters and prospective applicants to ensure their service quality matches company standards.
Across my interpreting career, I’ve delivered over 1250 hours of interpretation for medical and insurance companies, and over 2000 hours of successful consecutive interpretation for the UK government and companies. I’ve also been recognized with written compliments and multiple certificates from satisfied clients.
Before joining QA, I supported clients as a consecutive interpreter (US and UK, remote) and earlier built teaching experience as an ESL teacher and private tutor, customizing lesson plans to clients’ goals. I hold a BA in Translation Studies and bring domain expertise in areas like healthcare, insurance, immigration laws, and contracts.
Experience
Work history, roles, and key accomplishments
QA & Onboarding Analyst
GLOBO
Dec 2022 - Present (3 years 8 months)
Provided over 1,250 hours of medical and insurance interpretation services and received multiple client recognition certificates. Assessed and audited interpreters and applicants to ensure compliance with company standards for interpreter service quality.
Consecutive Interpreter (OPI)
Thebigword
Mar 2021 - Nov 2022 (1 year 8 months)
Delivered over 2,000 hours of consecutive interpretation for the UK government and companies. Completed interpretation assessments and received written recognition from an operations manager for outstanding assessment performance.
Interpreted for more than 10 clients across public schools, compliance, utilities, and health, unemployment, and auto insurance programs. Managed communication on a sensitive school call and received a written client recommendation for professionalism.
ESL Private Tutor
Bruno De Oliveira – Aulas de Ingles/Italiano
Aug 2017 - Feb 2019 (1 year 6 months)
Customized English lesson plans to clients’ goals and evaluated progress until goals were met. Provided ongoing tutoring focused on targeted language outcomes.
ESL Teacher
CCAA
Jan 2016 - Jul 2017 (1 year 6 months)
Taught English to teenagers and adults and assessed students using tests. Supported learners through instruction and structured evaluations.
Freelance Translator
Various
Apr 2015 - Dec 2015 (8 months)
Translated and reviewed translation memories for contracts, licenses, and certificates. Worked with Microsoft Azure for translation memory activities.
Education
Degrees, certifications, and relevant coursework
São Paulo State University (UNESP)
Bachelor of Arts, Translation Studies
Activities and societies: TOEFL iBT 109/120; expertise in healthcare, insurance, immigration, social services, schools, finance, psychology, contracts, and accounting.
Earned a Bachelor of Arts in Translation Studies at São Paulo State University in São José do Rio Preto, Brazil.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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