At Hospy, I focused on B2C inbound strategies, including buyer personas, service blueprints, landing pages, premium demos, and lead capture through exhibitions and webinars. I managed new-customer onboarding through video calls and chats, supported trial activation with email follow-ups, and designed onboarding and support automation using Zendesk.
At LOOBYPMS, I presented hotel software plans, supported customer issues, and helped onboard and train hotel users. With Ultragroup Travel /Destinojet.com, I worked on digital strategies to sell website products and improve the customer journey and chat support.
