BM

Open to opportunities

Brooke Matthews

@brookematthews

I’m a customer-focused sales and support professional with experience in education, care, and retail.

What I'm looking for

I’m looking for a role where I can support students or clients while delivering excellent customer service. I want a welcoming team, clear responsibilities, and opportunities to grow my skills in care and retail/sales.

I’m a customer-focused professional with hands-on experience in retail, food service, and sales, plus direct support work in educational and care settings. I bring strong communication, leadership, and a calm, people-first approach to every shift.

Recently, I’ve worked as a Behavior Interventionist and as a Sub Aide in LAUSD. I’m comfortable working with people with disabilities and supporting students, drawing on classroom experience and practical experience working with children.

I also have a track record of delivering great guest experiences—handling cash, greeting customers, helping people use kiosks, and supporting daily operations through roles like Sales Representative, Cashier, and Team Member. I’m looking for a role where I can combine my customer service mindset with meaningful support and growth.

Experience

Work history, roles, and key accomplishments

IT

Current

Behavior Interventionist

Current

Intercare Therapy

Aug 2025 - Present (9 months)

Provided behavior intervention support and direct assistance for individuals with disabilities, leveraging communication and organizational skills in day-to-day support.

CPI Communication Skills Organizational Skills Social Listening Childcare Experience With Children Leadership

LD

Current

Sub Aide

Current

Los Angeles Unified School District

Feb 2024 - Present (2 years 3 months)

Supported classroom activities and students by assisting with day-to-day learning needs and helping maintain an organized, supportive environment.

Classroom Experience Experience Working With Students Communication Skills Organizational Skills Experience With Children Leadership

BF

Sales Representative

Bellway Super Fiber

Dec 2024 - Mar 2025 (3 months)

Assisted customers with sales and supported retail operations using strong communication, social listening, and customer-focused service.

Retail Sales Customer Service Communication Skills Social Listening Digital Marketing Social Media Management

CG

Team Member

California Fish Grill

Apr 2023 - Sep 2023 (5 months)

Handled register transactions, greeted guests, and helped customers place orders using kiosks while supporting store opening and closing.

Cash Handling Customer Service Kiosk Assistance Food Preparation Communication Skills Food Service

WI

Cashier

Wingstop

Sep 2022 - Apr 2023 (7 months)

Processed guest orders at the register and supported fast-paced food service operations while maintaining cleanliness and food handling standards.

Cashiering Cash Handling Customer Service Food Service Communication Skills Guest Service

JO

Sales Associate/Cashier

Journeys

Aug 2022 - Sep 2022 (1 month)

Provided customer service and supported retail sales, assisting guests and handling cashier tasks when needed.

Retail Sales Customer Service Communication Skills Cashiering Organizational Skills Leadership Digital Marketing

Education

Degrees, certifications, and relevant coursework

RP

Rancho Dominguez Prepratory

High school diploma

2019 - 2023

Earned a high school diploma from Rancho Dominguez Prepratory from 2019 to 2023.

Tech stack

Software and tools used professionally

iCloud

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