Brooke Day
@brookeday
Mortgage Administrator focused on accurate processing, remortgage progression, and compliant customer service.
ZimbabweWhat I'm looking for
I’m a Mortgage Administrator with two years of experience within the mortgage industry, with expertise in mortgage processing, remortgage sales progression, and customer service. I completed a Customer Service Practitioner Level 2 Apprenticeship and achieved a Distinction, reflecting my commitment to professional development and excellence.
At Gemstome Mortgages, I manage mortgage applications from submission through to completion, ensuring accuracy and compliance. I liaise with lenders, solicitors, clients, and brokers to obtain documentation and progress cases efficiently, while maintaining accurate client records and updating internal systems in line with regulatory requirements.
Experience
Work history, roles, and key accomplishments
Mortgage Administrator & Remortgage
Gemstome Mortgages
Aug 2024 - Present (1 year 11 months)
Managed mortgage applications from submission through completion, ensuring accuracy and compliance. Performed remortgage sales progression by liaising with lenders, solicitors, clients, and brokers to keep cases moving to completion.
Receptionist & Administrator
Beauty at the Bay
Jul 2024 - Aug 2024 (1 month)
Managed front-of-house operations, including greeting clients and handling appointment bookings and enquiries by phone and in person. Processed payments and supported administrative duties such as filing, document management, and stock ordering.
Education
Degrees, certifications, and relevant coursework
Customer Service Practitioner Level 2 Apprenticeship
Customer Service Practitioner Apprenticeship Level 2, Customer Service
Grade: Distinction
Completed a Customer Service Practitioner Level 2 Apprenticeship, achieving a Distinction and developing skills in communication, customer relationship management, problem-solving, and administrative work within a professional financial services environment.
Professional Development & Compliance Training
Professional Development Training, Financial Services Compliance
Completed compliance and professional development training including GDPR, AML and financial crime prevention, Consumer Duty and regulatory compliance, equality and diversity, and data security and confidentiality.
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
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