Britt Roarke

Coordinate communication among clients, attorneys, healthcare providers, insurance representatives, and outside agencies to keep high-volume cases progressing efficiently. Track deadlines, case progress, outstanding documentation, and follow-up needs across multiple active matters.

Provided high-volume client support through phone, chat, and text, helping individuals navigate complex services and next steps while maintaining strong service standards. Coordinated with clinicians, supervisors, healthcare providers, community agencies, EMS, and law enforcement to remove barriers and facilitate timely support.

Coordinated the full participant lifecycle, including intake, onboarding, orientation, documentation collection, compliance monitoring, progress reviews, and program completion. Managed a high-volume caseload and tracked participant status, required actions, documentation, service coordination, and follow-up across multiple concurrent cases.

Managed the full lifecycle of child welfare cases, coordinating services, documentation, assessments, placement changes, and permanency planning across complex, multi-step processes. Served as a primary point of contact for children, parents, foster families, treatment providers, schools, attorneys, and court personnel, ensuring clear communication and continuity.

Grade: Summa Cum Laude

Bachelor of Science in Psychology, Summa Cum Laude, with a minor in Criminal Justice.