Brittany Rattray
@brittanyrattray
Loan servicing representative delivering exceptional customer service and tailored financial solutions.
United StatesWhat I'm looking for
I’m a Loan Servicing Representative dedicated to providing “daily exceptional customer service support” while assisting customers with “Mortgages, Auto Loans, Home equity line of credit and Personal loans.” I present financial solutions based on customer needs, educate customers on loan terms and conditions, and support accurate documentation through payments, faxing, and mailing paid in full letters.
With experience initiating and processing First Notice of Loss claims through “accurately and efficiently submitting claims,” matching documents to policies, and handling benefit verification requests, I’m comfortable working with detail-heavy workflows and claim systems. I’ve been recognized as “Employee of the month” at Iqor and as a “nominated and awarded iLead winner” at PNC Bank, and I’m building on this with my Medical Billing and Coding Specialist certification.
Experience
Work history, roles, and key accomplishments
Served customers for mortgages, auto loans, home equity lines of credit, and personal loans by presenting solutions aligned to customer needs. Explained loan terms, processed paid-in-full payments and documentation, and supported internal and external customer service requests.
First Notice of Loss Representative
iQor
Aug 2013 - May 2019 (5 years 9 months)
Initiated First Notice of Loss processes by submitting claims and matching electronic documents to the correct policy or claim. Processed benefit verification requests from third-party vendors, keyed billing lines into the claims system, and researched policy information.
Education
Degrees, certifications, and relevant coursework
Southeastern College
Nursing Certificate (Medical Billing and Coding), Medical Billing and Coding
Completed a Medical Magnet Program for Nursing certificate focused on medical billing and coding from Southeastern College from March 2023 to October 2023.
Stranahan High School
High School Diploma, High School
2009 - 2012
Earned a High School Diploma from Stranahan High School in Fort Lauderdale, FL, from August 2009 to June 2012.
Southeastern College
Medical Billing and Coding Specialist (Certification), Medical Billing and Coding
2023 -
Earned the Medical Billing and Coding Specialist certification in November 2023 through Southeastern College.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Website
nhanow.comJob categories
Skills
Interested in hiring Brittany ?
You can contact Brittany and 90k+ other talented remote workers on Himalayas.
Message BrittanyFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
