Britni Carriere
@britnicarriere
Customer success and healthcare operations leader driving adoption and compliance.
What I'm looking for
I am a versatile customer success and healthcare operations professional with 12+ years leading pharmacy operations, client onboarding, compliance training, and remote instruction across SaaS, healthcare, and academic settings.
I have a proven record of translating complex regulatory requirements (USP 797/800, 340B) into actionable workflows, delivering end-to-end onboarding for hardware and software, and improving adoption through targeted training and process improvements.
I collaborate effectively with cross-functional teams, design scalable onboarding resources, and prioritize measurable outcomes—driving retention, operational efficiency, and strong customer relationships in remote-first environments.
Experience
Work history, roles, and key accomplishments
Customer Success Specialist
Curify Labs
Feb 2025 - Present (8 months)
Deliver end-to-end onboarding and training for compounding automation technology, coordinate hardware deployments, and relay U.S. pharmacy needs to global product teams to improve adoption and retention.
Adjunct Pharmacy Technician Instructor
College of Health Care Professionals
Jul 2024 - Present (1 year 3 months)
Deliver virtual lectures and real-time academic support, refine instructional content, and implement outreach systems to improve course completion and student engagement.
Pharmacy Technician Instructor
Pima Medical Institute
May 2023 - Present (2 years 5 months)
Guide students through asynchronous coursework with structured modules and interactive lectures, provide detailed feedback, and design learning experiences aligned to certification and industry standards.
Oncology Clinical Education Specialist
Novasyte
Nov 2023 - Mar 2025 (1 year 4 months)
Provided hands-on instruction for closed-system transfer devices across hospital pharmacies, ensured USP 797/800 compliance during training, and relayed user feedback to improve product–workflow fit.
Traveling Contract Pharmacy Technician
Cross Country Allied Healthcare
Aug 2021 - May 2024 (2 years 9 months)
Executed pharmacy technician duties across diverse hospital settings, maintained licensure and 340B compliance, and leveraged automated systems to streamline operations and minimize onboarding time.
Pharmacy Inventory Specialist
Texas Children’s Hospital
Sep 2012 - Aug 2022 (9 years 11 months)
Managed hospital-wide pharmaceutical inventory, maintained 340B documentation and USP compliance, and optimized forecasting to reduce overstock and prevent stockouts across satellite pharmacies.
Education
Degrees, certifications, and relevant coursework
University of Maine
Bachelor of Liberal Studies, Liberal Studies (Project Management minor)
Pursuing a Bachelor of Liberal Studies with a minor in Project Management to strengthen leadership and project coordination skills for remote corporate roles.
Pharmacy Technician Certification Board
PTCB Certification, Pharmacy Technician Certification
2010 - 2010
Obtained national Pharmacy Technician Certification demonstrating competency in pharmacy technician knowledge and practice.
University of Houston–Downtown
Bachelor of Arts, Communication and Marketing
Completed a Bachelor of Arts in Communication and Marketing focusing on communication and marketing principles relevant to customer engagement and operations.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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