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Britni Carriere

@britnicarriere

Customer success and healthcare operations leader driving adoption and compliance.

United States
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What I'm looking for

I am seeking a remote role in customer success, project coordination, or training where I can apply healthcare operations and client education experience to improve adoption, efficiency, and outcomes.

I am a versatile customer success and healthcare operations professional with 12+ years leading pharmacy operations, client onboarding, compliance training, and remote instruction across SaaS, healthcare, and academic settings.

I have a proven record of translating complex regulatory requirements (USP 797/800, 340B) into actionable workflows, delivering end-to-end onboarding for hardware and software, and improving adoption through targeted training and process improvements.

I collaborate effectively with cross-functional teams, design scalable onboarding resources, and prioritize measurable outcomes—driving retention, operational efficiency, and strong customer relationships in remote-first environments.

Experience

Work history, roles, and key accomplishments

CP
Current

Adjunct Pharmacy Technician Instructor

College of Health Care Professionals

Jul 2024 - Present (1 year 3 months)

Deliver virtual lectures and real-time academic support, refine instructional content, and implement outreach systems to improve course completion and student engagement.

PI
Current

Pharmacy Technician Instructor

Pima Medical Institute

May 2023 - Present (2 years 5 months)

Guide students through asynchronous coursework with structured modules and interactive lectures, provide detailed feedback, and design learning experiences aligned to certification and industry standards.

CH

Traveling Contract Pharmacy Technician

Cross Country Allied Healthcare

Aug 2021 - May 2024 (2 years 9 months)

Executed pharmacy technician duties across diverse hospital settings, maintained licensure and 340B compliance, and leveraged automated systems to streamline operations and minimize onboarding time.

TH

Pharmacy Inventory Specialist

Texas Children’s Hospital

Sep 2012 - Aug 2022 (9 years 11 months)

Managed hospital-wide pharmaceutical inventory, maintained 340B documentation and USP compliance, and optimized forecasting to reduce overstock and prevent stockouts across satellite pharmacies.

Education

Degrees, certifications, and relevant coursework

UM

University of Maine

Bachelor of Liberal Studies, Liberal Studies (Project Management minor)

Pursuing a Bachelor of Liberal Studies with a minor in Project Management to strengthen leadership and project coordination skills for remote corporate roles.

Pharmacy Technician Certification Board logoPB

Pharmacy Technician Certification Board

PTCB Certification, Pharmacy Technician Certification

2010 - 2010

Obtained national Pharmacy Technician Certification demonstrating competency in pharmacy technician knowledge and practice.

University of Houston–Downtown logoUH

University of Houston–Downtown

Bachelor of Arts, Communication and Marketing

Completed a Bachelor of Arts in Communication and Marketing focusing on communication and marketing principles relevant to customer engagement and operations.

Tech stack

Software and tools used professionally

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Britni Carriere - Customer Success Specialist - Curify Labs | Himalayas