Britney WrightBW
Open to opportunities

Britney Wright

@britneywright

Versatile professional with experience in customer support and AI training.

Jamaica
Message

What I'm looking for

I am looking for a role that allows me to leverage my skills in technology and customer relations while providing opportunities for growth and development.

I am a versatile professional with over 2 years of experience in customer support, AI data training, and ESL instruction. My journey has equipped me with a strong foundation in technical troubleshooting and CRM software, particularly Zendesk and Shopify. I pride myself on delivering high-quality customer service and have a proven ability to thrive in fast-paced environments.

Currently, I work as an AI Data Trainer at Invisible.io, where I train AI models by annotating and analyzing large datasets. My role involves collaborating with cross-functional teams to optimize machine learning processes. Previously, I served as a Customer Service Representative at Audien Hearing, where I achieved a 95% customer satisfaction rate. My passion for technology and education drives my commitment to continuous learning and improvement.

Experience

Work history, roles, and key accomplishments

FL
Current

ESL Instructor

Fluentbe

Jan 2023 - Present (2 years 5 months)

Designed and delivered ESL lessons focusing on Business and Technical English. Assisted students with technical challenges and provided personalized feedback to enhance learning outcomes.

Education

Degrees, certifications, and relevant coursework

IU International University of Applied Sciences logoIS

IU International University of Applied Sciences

Bachelor of Science, Computer Science

2023 -

Currently pursuing a Bachelor of Science in Computer Science, focusing on software development, algorithms, and data structures.

GO

Google

Cybersecurity Certificate, Cybersecurity

2024 -

Pursuing a Google Cybersecurity Certificate to gain expertise in cybersecurity principles and practices.

International Open Academy logoIA

International Open Academy

TESOL Certificate, Teaching English

2020 - 2020

Completed a 120-Hour TESOL Certificate program, equipping with skills to teach English as a second language effectively.

Tech stack

Software and tools used professionally

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Britney Wright - ESL Instructor - Fluentbe | Himalayas