BWBritney Wright
@britneywright
Versatile professional with experience in customer support and AI training.
JamaicaWhat I'm looking for
I am a versatile professional with over 2 years of experience in customer support, AI data training, and ESL instruction. My journey has equipped me with a strong foundation in technical troubleshooting and CRM software, particularly Zendesk and Shopify. I pride myself on delivering high-quality customer service and have a proven ability to thrive in fast-paced environments.
Currently, I work as an AI Data Trainer at Invisible.io, where I train AI models by annotating and analyzing large datasets. My role involves collaborating with cross-functional teams to optimize machine learning processes. Previously, I served as a Customer Service Representative at Audien Hearing, where I achieved a 95% customer satisfaction rate. My passion for technology and education drives my commitment to continuous learning and improvement.
Experience
Work history, roles, and key accomplishments
ESL Instructor
Fluentbe
Jan 2023 - Present (2 years 5 months)
Designed and delivered ESL lessons focusing on Business and Technical English. Assisted students with technical challenges and provided personalized feedback to enhance learning outcomes.
AI Data Trainer
Invisible.io
Jan 2024 - Present (1 year 5 months)
Responsible for training AI models by annotating and analyzing large datasets. Collaborated with teams to optimize machine learning processes and ensured high-quality AI responses through customer validation.
Customer Service Representative
Audien Hearing
Oct 2021 - Jan 2022 (3 months)
Provided exceptional customer support, troubleshooting issues efficiently and achieving a 95% satisfaction rate. Upsold services, contributing to a 15% increase in revenue.
Outbound Sales Representative
Versatel Marketing LLC
Dec 2020 - Jan 2021 (1 month)
Conducted high-volume sales calls with a 20% conversion rate. Gathered customer data to inform product positioning strategies.
Education
Degrees, certifications, and relevant coursework
ISIU International University of Applied Sciences
Bachelor of Science, Computer Science
2023 -
Currently pursuing a Bachelor of Science in Computer Science, focusing on software development, algorithms, and data structures.
Cybersecurity Certificate, Cybersecurity
2024 -
Pursuing a Google Cybersecurity Certificate to gain expertise in cybersecurity principles and practices.
IAInternational Open Academy
TESOL Certificate, Teaching English
2020 - 2020
Completed a 120-Hour TESOL Certificate program, equipping with skills to teach English as a second language effectively.
Availability
Location
JamaicaAuthorized to work in
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