Britney Wright
@britneywright
Versatile professional with experience in customer support and AI training.
What I'm looking for
I am a versatile professional with over 2 years of experience in customer support, AI data training, and ESL instruction. My journey has equipped me with a strong foundation in technical troubleshooting and CRM software, particularly Zendesk and Shopify. I pride myself on delivering high-quality customer service and have a proven ability to thrive in fast-paced environments.
Currently, I work as an AI Data Trainer at Invisible.io, where I train AI models by annotating and analyzing large datasets. My role involves collaborating with cross-functional teams to optimize machine learning processes. Previously, I served as a Customer Service Representative at Audien Hearing, where I achieved a 95% customer satisfaction rate. My passion for technology and education drives my commitment to continuous learning and improvement.
Experience
Work history, roles, and key accomplishments
ESL Instructor
Fluentbe
Jan 2023 - Present (2 years 5 months)
Designed and delivered ESL lessons focusing on Business and Technical English. Assisted students with technical challenges and provided personalized feedback to enhance learning outcomes.
AI Data Trainer
Invisible.io
Jan 2024 - Present (1 year 5 months)
Responsible for training AI models by annotating and analyzing large datasets. Collaborated with teams to optimize machine learning processes and ensured high-quality AI responses through customer validation.
Customer Service Representative
Audien Hearing
Oct 2021 - Jan 2022 (3 months)
Provided exceptional customer support, troubleshooting issues efficiently and achieving a 95% satisfaction rate. Upsold services, contributing to a 15% increase in revenue.
Outbound Sales Representative
Versatel Marketing LLC
Dec 2020 - Jan 2021 (1 month)
Conducted high-volume sales calls with a 20% conversion rate. Gathered customer data to inform product positioning strategies.
Education
Degrees, certifications, and relevant coursework
IU International University of Applied Sciences
Bachelor of Science, Computer Science
2023 -
Currently pursuing a Bachelor of Science in Computer Science, focusing on software development, algorithms, and data structures.
Cybersecurity Certificate, Cybersecurity
2024 -
Pursuing a Google Cybersecurity Certificate to gain expertise in cybersecurity principles and practices.
International Open Academy
TESOL Certificate, Teaching English
2020 - 2020
Completed a 120-Hour TESOL Certificate program, equipping with skills to teach English as a second language effectively.
Availability
Location
Authorized to work in
Interested in hiring Britney?
You can contact Britney and 90k+ other talented remote workers on Himalayas.
Message BritneyFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
