Britney Kolkman
@britneykolkman
Professional who delivers compassionate, efficient customer service through strong inventory, scheduling, and conflict-resolution leadership.
United StatesWhat I'm looking for
I’m a Customer Service Manager who strives to provide “excellent customer service” with compassion, efficiency, and urgency—creating an upbeat, welcoming environment for coworkers and customers. At Circle K, I lead training, money management (including change orders), ordering/receiving/pricing, inventory management, scheduling, conflict management, and safe handling of dangerous chemicals, while supporting Ecosure Compliance.
Previously, I served as a Store Manager at Lion’s Den, where I led hiring and training, managed bank deposits and money operations, handled inventory and scheduling, and drove merchandising with Plan-o-grams plus cross-selling/up-selling. I also bring deep customer-facing technical experience as a Certified Replacement/Repair/ADAS Technician, including ADAS recalibrations and high-quality auto glass work—always focused on problem-solving and making customers feel “unexpected happiness.”
Experience
Work history, roles, and key accomplishments
Served as Assistant Store Manager with responsibilities including training, scheduling, and conflict management. Managed money handling, inventory/order workflows, plan-o-grams, and compliance duties.
Store Manager
Lion's Den Adult Superstore
Aug 2023 - Sep 2025 (2 years 1 month)
Managed store operations including hiring, training, scheduling, and conflict resolution. Handled money management and bank deposits while overseeing inventory, merchandising, and plan-o-grams.
Provided high-quality auto glass installation and repairs and maintained customer service. Completed certified Advanced Driver Assist Systems (ADAS) recalibrations while managing time, equipment, supplies, and company vehicle needs.
Presentation Specialist, Lube Tech
Rock Solid Auto Center
Sep 2016 - Mar 2017 (6 months)
Supported daily shop operations by maintaining cost-effective, high-quality product work and completing shift tasks. Helped keep the office clean and organized.
Vacuum Team Lead
Full Circle Auto
Jun 2016 - Sep 2016 (3 months)
Led a vacuum team providing fast, friendly service while maintaining a clean and efficient wash environment. Assisted with cleaning and maintaining wash equipment.
Wash Manager
Woodlands Wash and Lube
Jun 2014 - Apr 2016 (1 year 10 months)
Provided fast, friendly service while managing wash operations for motorized vehicles. Oversaw shift responsibilities including maintaining quality and keeping the property landscaping in good condition.
Cashier
Shell/Butler Easy Mart
Jan 2014 - Jun 2014 (5 months)
Prepared and organized the store by stocking and cleaning facilities while providing fast, friendly customer service. Trained new employees and handled monetary intake and account discrepancy resolution.
Managed kitchen operations by training new employees and handling weekly ordering and stocking. Maintained food safety and store cleanliness and conducted in-person interviews.
Cleaning Maid
Merry Maids
Apr 2013 - Jul 2013 (3 months)
Performed detailed cleaning for homes and businesses while providing fast, friendly service. Managed monetary intake and handled account discrepancies.
Education
Degrees, certifications, and relevant coursework
Adams State University
Nursing; Deaf Studies; American Sign Language
2010 - 2012
Completed nursing, Deaf Studies, and American Sign Language coursework at Adams State University from 2010 to 2012.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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