Bright Needom
@brightneedom
Skilled Tech Support Specialist committed to innovative solutions.
What I'm looking for
I am a proactive Tech Support Specialist with a strong commitment to providing innovative solutions and efficient troubleshooting. My experience spans over several years in security operations and IT support, where I have successfully led teams and implemented robust security measures to optimize organizational performance.
In my most recent role as Head of Security Control Room/Operations at Cedar Integrated Security, I directed the recruitment and training of security personnel, ensuring a highly skilled team. I also developed and enforced security policies that streamlined operations and enhanced service delivery. My technical expertise includes managing Active Directory, monitoring security systems, and providing exceptional customer relationship management.
With a background in Information Technology and a passion for continuous improvement, I am dedicated to leveraging advanced technologies to enhance security and operational efficiency. I thrive in dynamic environments and am eager to contribute my skills to a forward-thinking organization.
Experience
Work history, roles, and key accomplishments
Head of Security Control Room
Cedar Integrated Security
Jan 2020 - Dec 2023 (3 years 11 months)
Directed recruitment and training of security personnel, negotiated SLAs, conducted inspections, and developed security policies. Managed procurement and inventory of PPE, authored SOPs, and compiled security reports for management.
IT Support Specialist / Head of Security Control
Cedar Integrated Security
Jun 2018 - Jan 2020 (1 year 7 months)
Managed Active Directory, monitored security systems, provided customer support, and ensured data backup and recovery. Handled installation and maintenance of OS and hardware, and trained staff on IT tools.
Surveillance / Command Center Operator
Cedar Integrated Security
Aug 2017 - Jun 2018 (10 months)
Managed client communications, compiled security reports, conducted remote surveillance, and monitored alarm systems. Ensured secure access to surveillance data and maintained accurate records of security personnel.
Education
Degrees, certifications, and relevant coursework
Sikkim Manipal University
Bachelor of Science, Information Technology
2013 - 2016
Studied Information Technology, focusing on various aspects of IT including software development, systems administration, and network management.
Availability
Location
Authorized to work in
Website
smu.edu.in/smu.htmlJob categories
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