Open to opportunities

Brie Ramilo

@brieramilo

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Passionate ESL teacher with customer service experience and business acumen.

Philippines

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What I'm looking for

I seek a challenging role that fosters professional growth and utilizes my teaching and customer service skills.

I am Brigitte B. Ramilo, an enthusiastic and goal-oriented professional with over 5 years of experience in teaching English as a second language and 1 year in customer service. Currently, I am pursuing a Bachelor of Science in Business Administration with a major in entrepreneurship. My journey has equipped me with strong interpersonal skills, allowing me to create global customer solutions based on thought leadership and integrity.

Throughout my teaching career, I have motivated students from diverse cultural backgrounds, utilizing humor and engaging methods to foster a pleasant learning environment. My experience includes teaching over 1000 students, where I developed individualized educational plans and assessed their progress. In my customer service role, I excelled in building sustainable relationships with clients, ensuring their needs were met through effective communication and multitasking.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

West Coast Chief Repair

May 2024 - Present (1 year 2 months)

Attended inbound and outbound calls, live chats, emails, and text messages, providing excellent customer service. Built sustainable relationships and trust with customers through open and interactive communication.

Customer Service Outbound Calling Live Chat Support Email Communication Text Message Support Relationship Building Multitasking

Teaching English as a Second Language

Haoclass

Feb 2023 - Apr 2024 (1 year 2 months)

Motivated students and utilized humor to create a pleasant learning environment. Addressed all aspects of communication through appropriate instruction that developed each student’s ability to read, write, speak, and listen in the appropriate content area.

Student Motivation Curriculum Development

Teaching English as a Second Language

Native Camp

Jul 2022 - Jan 2023 (6 months)

Helped students improve their English communication skills needed for academic, professional, and social use through fun, interesting, and useful activities. Taught English to a pool of 1000+ students from varied cultural backgrounds on a unique language platform.

Communication Skills Vocabulary Instruction

Teaching English as a Second Language

Acadsoc

Jun 2020 - Jun 2022 (2 years)

Organized courses for non-native speakers with diverse activities and methods that covered all aspects of the English language. Created individualized educational plans based on each student’s needs and evaluated their progress through homework and assessments.

ESL Course Design Assessments Curriculum Development

Work Immersion

Creotec Philippines Inc.

Jun 2017 - Jul 2017 (1 month)

Participated in CREOTEC Philippines’ Work Immersion Program as part of the K-12 curriculum. Actively involved in the company’s Compensation and Benefits Department with activities involving employee compensation and benefits policy.

Compensation And Benefits HR Policies Employee Relations Administrative Support Data Entry

Education

Degrees, certifications, and relevant coursework

Far Eastern University (FEU)

Bachelor of Science in Business Administration, Entrepreneurial Management

Activities and societies: Relevant Courses Taken: Financial Accounting and Reporting, Leadership and Decision Making, Business Statistical Analysis with Software Application, Organizational Behavior, Cost-accounting and Control with SAP, Human Resource Management, Macroeconomics, Income Taxation

Currently pursuing a Bachelor of Science in Business Administration with a major in Entrepreneurial Management. Relevant coursework includes Financial Accounting and Reporting, Leadership and Decision Making, and Business Statistical Analysis.

Canossa Academy Calamba

High School Diploma, General Studies

Activities and societies: Selected Athlete, Calamba Puppies Football Varsity (Regional Level); Student Athlete, Football Varsity, Canossa Academy Calamba City Laguna

Graduated from High School.

Systems Technology Institute (STI)

Bachelor of Science in Accountancy, Accountancy

Activities and societies: Relevant Courses Taken: Fundamentals of Business Analytics with Spreadsheet, Law on Obligations and Contracts, Managerial Economics, Business Laws and Regulations, Economic Development

Completed coursework for a Bachelor of Science in Accountancy. Relevant courses included Fundamentals of Business Analytics with Spreadsheet, Law on Obligations and Contracts, and Managerial Economics.