At USAA, I own complex non-injury auto claims, investigating multi-vehicle losses, resolving coverage concerns, setting appropriate reserves, and settling total losses while prioritizing member experience and cycle time.
I've also supported clients and animals in veterinary, wildlife park, and zoo settings, from assisting with veterinary procedures and carnivore husbandry to leading zipline tours, conducting safety inspections, scheduling staff, and managing guest experiences. My Biology degree with a Zoology emphasis supports my background in animal care, communication, and detailed documentation.
