Open to opportunities

Brian Ojango

@brianojango

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Results-driven hospitality leader improving kitchens, service, and guest satisfaction.

Kenya

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What I'm looking for

I’m looking for a hospitality role where I can lead teams in kitchen and service operations, strengthen hygiene and food quality standards, and drive measurable improvements in guest satisfaction, revenue, and efficiency through training and process upgrades.

I’m a dynamic, results-oriented hospitality professional with over 3+ years of experience across food service, housekeeping, and kitchen operations. I focus on fast-paced execution, consistent standards, and measurable outcomes.

In my current Head Waiter / Head Chef role, I lead and supervise restaurant and kitchen teams to ensure efficient daily operations. I resolve customer complaints, develop menus, control inventory and costs, and train staff to deliver high-quality service.

I’ve delivered strong results—boosting restaurant sales by 20% through upselling, increasing customer satisfaction by 25%, reducing room preparation time by 30%, and achieving a 95% cleanliness satisfaction rating. I bring clear communication, problem-solving, and disciplined time management to improve food quality, presentation, and guest retention.

Experience

Work history, roles, and key accomplishments

Current

Head Waiter / Head Chef

Current

Shelvic Resort

Nov 2023 - Present (2 years 8 months)

Led and supervised restaurant and kitchen teams to deliver efficient daily operations, maintain food quality, and resolve guest complaints. Improved service delivery and supported revenue growth through inventory control, waste reduction, and upselling.

Team Supervision Customer Service Kitchen operations Food Preparation Menu Development

Residential Housekeeper

Muthaiga North

Apr 2023 - Sep 2023 (5 months)

Maintained high cleanliness and hygiene standards while managing laundry operations and ensuring timely organization of living spaces.

Laundry Operations Time Management Cleaning And Organization Customer Service Problem Solving

Head Waiter

Veslon Hotel

Mar 2022 - Mar 2023 (1 year)

Supervised and trained service staff, managed customer orders, and ensured prompt service by coordinating effectively with the kitchen team.

Customer Service Order Management team training Communication Time Management Problem Solving

Housekeeping Supervisor

Kibo Safari Camp

Oct 2021 - Mar 2022 (5 months)

Oversaw housekeeping staff and operations, trained employees to improve efficiency, and managed inventory and supplies to support daily service standards.

Housekeeping Operations Team Supervision Employee Training Time Management Quality Assurance

Housekeeper

Dolse Hotel

Mar 2021 - Aug 2021 (5 months)

Prepared and cleaned guest rooms to standard while maintaining housekeeping inventory and ensuring rooms were organized and ready for guests.

Attention To Detail Time Management

Hospitality Professional

Various Hospitality Establishments

Prepared clear operational reports and documentation, maintaining accuracy and attention to detail. Resolved customer concerns through effective communication and problem-solving while working independently and collaboratively to meet deadlines.

Operational Reporting Documentation Customer Service Communication Problem Solving Time Management Attention To Detail Team Collaboration

Education

Degrees, certifications, and relevant coursework

Kenya Coast National Polytechnic

Diploma in Catering & Accommodation Management, Catering & Accommodation Management

2017 - 2019

Completed a Diploma in Catering & Accommodation Management from 2017 to 2019, building skills for food service, kitchen operations, and accommodation services.