Open to opportunities

Brianna Williams

@briannawilliams4

Message

Customer-focused SDR with finance experience and a drive to help insure families.

United States

Message

What I'm looking for

I’m looking for a role where I can support customers through inbound calls, solve problems, and help them find affordable insurance options. I want a dependable team environment and the chance to grow toward becoming an insurance agent.

I’m a dedicated, people-oriented professional who brings respectful communication, strong interpersonal skills, and a consistent work ethic to every role. I take pride in delivering high-quality results, staying reliable under pressure, and adapting quickly to new responsibilities—especially while balancing life as a military spouse and mother of two.

My background spans cashiering, bookkeeping, and bank teller work—where I handled customer payments, answered phone calls, prepared bank deposits, counted tills/safe, and supported secure, accurate financial operations through tasks like ATM cash pulls and till balancing. Most recently, I worked remotely for insurance support, answering inbound calls, assisting customers, and directing them to the appropriate insurance department, and I’m currently in courses to become an insurance agent.

Experience

Work history, roles, and key accomplishments

Insurance Customer Support

RTM Instant Teams

Jan 2021 - Jan 2023 (2 years)

Worked remotely answering inbound calls and assisting customers with insurance questions. Provided friendly, knowledgeable support and directed callers to the appropriate insurance department.

Inbound Calls Remote Customer Support Insurance Inquiry Support Customer Service Communication Skills Problem Solving

Cashier

Publix

Jan 2019 - Jan 2020 (1 year)

Operated the cash register, processed customer payments, and provided friendly front-end service. Assisted with bagging and helped maintain a safe, organized store environment by collecting shopping carts and supporting cleanliness.

Cash Register Customer Service Bagging And Order Accuracy Friendly Communication

Bank Teller

Premier Federal Credit Union

Jan 2019 - Jan 2019 (0 months)

Processed member deposits and withdrawals and helped with loan payments and money transfers. Balanced tills, supported vault balancing, completed daily ATM cash pulls, and handled night drop payments and deposits to ensure secure operations.

Deposit & Withdrawal Night Drop Handling

Cashier / Bookkeeper

Food Lion

Jan 2017 - Jan 2019 (2 years)

Rang up groceries, bagged items, and processed customer payments while maintaining accurate transactions at the register. Promoted to bookkeeper to handle Western Union transactions, count tills, prepare bank deposits, manage inbound calls, and supervise cashiers during shifts.

Payments Till Reconciliation Phone Support

Cashier & Cook

Zaxby's

Jan 2016 - Jan 2018 (2 years)

Accurately took customer orders, processed payments, and kept the dining and register areas clean and organized. Prepared food to order, supported stocking, and ensured timely, high-quality service each shift.

Customer Service Cash Handling Order Taking Food Preparation Kitchen Cleanliness Teamwork

SDR - Customer Quotes Calls

Next Call Club

Jan 2026 - Present (5 months)

Provided remote inbound call support for the McDonald account by assisting customers and routing them to the agent. Helped connect customers to the most affordable discount options and quotes while maintaining a friendly, knowledgeable service approach.

Inbound Calls Customer Intake Routing Sales Development (SDR)Customer Service Communication Relationship Building