Brianna Williams
@briannawilliams1
Customer-focused retail manager with strong hands-on operations and front-line service experience.
United StatesWhat I'm looking for
I am an experienced retail and hospitality professional with nearly nine years in restaurant roles, call-center customer service experience, and multi-year retail management. I consistently deliver strong customer experiences, supervise staff scheduling, manage cash drawers and inventory, and perform hands-on maintenance and operational tasks to keep locations presentable and efficient.
I take a positive, solution-oriented approach, work well on teams, and am comfortable with both phone-based and in-person customer support. Key achievements include progressing from sales associate to store manager, handling point-of-sale and deposits, and maintaining high standards of cleanliness and organization across multiple workplaces.
Experience
Work history, roles, and key accomplishments
Overnight Stock Associate
Cobblestone Carwash
Dec 2024 - Present (11 months)
Performed overnight stocking of beverages and snacks, cleaned and restocked store areas for next day, assisted customers, and handled cash and lottery deposits.
Store Manager
Henna Shoppe
Jan 2022 - Present (3 years 10 months)
Manage store operations including scheduling, cash drawers, inventory and reordering, customer service, sales promotions, and henna services while maintaining store presentation and back-stock organization.
Restaurant Team Member
Black Angus
Sep 2014 - Sep 2022 (8 years)
Performed hostess, busser, dishwasher, and maintenance duties across two periods, maintaining clean dining and restroom areas, managing reservations and cashiering, and supporting takeout orders including third-party platforms.
Customer Service Representative
GCServices
Jul 2019 - Jan 2020 (6 months)
Handled high-volume inbound calls for an electrical services provider, reviewed accounts and bills, promoted discounts, and provided billing assistance to customers.
Education
Degrees, certifications, and relevant coursework
MCMesa Community College
Associate in Fine Arts, Fine Arts
2014 -
Pursuing an Associate in Fine Arts at Mesa Community College beginning August 2014.
Mesa Distance Learning Program
General Education, General Education
2012 - 2014
Completed general education coursework through the Mesa Distance Learning program from January 2012 to February 2014.
CCCentral Arizona College
GED, General Education
2014 - 2014
Completed GED courses and graduated GED between February 2014 and May 2014 through Central Arizona College.
Red Mountain High School
High School Coursework, General Education
2010 - 2012
Attended Red Mountain High School for general education from August 2010 to January 2012.
Fremont Junior High
Junior High Diploma, General Education
2007 - 2010
Completed general education at Fremont Junior High, graduating in May 2010.
Availability
Location
United StatesAuthorized to work in
Job categories
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