Open to opportunities

Caitlyn Penny

@caitlynpenny

Message

I’m a store manager who drives retail performance through team leadership and merchandising.

United States

Message

What I'm looking for

I’m looking for a store leadership role where I can manage a team and daily operations—cash management, inventory, scheduling, merchandising, and customer service—while keeping standards high and supporting sales goals.

I’m a store manager focused on detail, consistency, and strong day-to-day execution. I dedicate all attention to the task at hand, keep operations running smoothly, and lead teams through everyday priorities like opening and closing, scheduling, and customer service.

In my current store manager role, I manage two locations and handle daily cash management, inventory management, ordering and receiving, and scheduling. I also support minor tasks such as order taking, cleaning, customer service, and cash handling to keep the customer experience strong.

Across previous retail roles, I managed all aspects of running the store, motivated entire teams, and led hiring and training— including hiring and training 20 employees, and hiring and training 15 employees. I’m experienced with product placement, display standards, visual merchandising, planograms, shift drawer counts, promotions, and meeting or exceeding financial goals monthly, and I hold a ServSafe certification.

Experience

Work history, roles, and key accomplishments

Store Manager

Dunkin' Donuts

May 2019 - May 2026 (7 years)

Manage two locations, including opening/closing, daily cash management, inventory management, and ordering/receiving. Handle scheduling and day-to-day customer service, order taking, cleaning, and cash handling.

Store Management Cash Management Inventory Management Scheduling Customer Service Order Taking Cash Handling Retail Operations

Store Manager

Citi Trends

Nov 2021 - Jul 2022 (8 months)

Managed all aspects of running the store, including motivating the team and meeting store merchandising and visual standards. Handled employee promotions, staff scheduling, and hiring/training of 20 employees, including shift drawer counts.

Store Management Visual Merchandising Hiring Cash Drawer Counts product placement

Store Manager

American Freight Furniture and Mattress

Apr 2019 - Nov 2021 (2 years 7 months)

Managed all aspects of running the store, including hiring and training 15 employees and handling team scheduling. Managed product placement, display, visual merchandising standards, and performed daily drawer counts.

Store Management Hiring Scheduling Display Visual Merchandising Cash Drawer Counts product placement

Store Manager

Family Dollar

Oct 2014 - Apr 2019 (4 years 6 months)

Managed all aspects of running the store while motivating the team and maintaining merchandising and visual merchandising standards. Performed shift drawer counts, met or exceeded financial goals monthly, and handled hiring/training, associate scheduling, and promotions.

Store Management Visual Merchandising Shift Drawer Counts Hiring Scheduling Associate Promotions Retail Operations product placement