Looking for a job

Brianna Flannery

@briannaflannery

Message

I manage HR service inquiries and Workday processes with accurate case management and employee support.

United States

Message

What I'm looking for

I'm looking for a role where I can manage and optimize HR systems or IT service management platforms while supporting employees through accurate case management and process improvement.

At MarshMcLennan, I managed HR inquiries through case management tools and knowledge bases, initiated employee actions in Workday, and supported employees and third-party vendors with timely, accurate responses.

I've also co-authored SOPs for overpayment handling, led recovery communications and escalated-case coordination, and bring customer service, data entry, POS, and team-training experience from Jersey Mike’s and Walgreens.

Experience

Work history, roles, and key accomplishments

HRSS Operations Associate

MarshMcLennan

Dec 2019 - Apr 2023 (3 years 4 months)

Managed HR inquiries using a case management tool and knowledge base, ensuring timely and accurate responses. Initiated HR processes in Workday, led overpayment recovery efforts, and co-authored SOPs for overpayment handling.

Workday ServiceNow HRIS Case Management Data Entry SOP Development Communication Skills Attention To Detail

Current

Crew Member

Current

Jersey Mike's

Apr 2023 - Present (3 years 5 months)

Maintained a fast-paced team environment and ensured operational standards were met. Trained new employees and reinforced company procedures, developing strong multitasking and communication skills.

Teamwork Training Communication Skills Multitasking Customer Service

Cashier/Pharmacy Technician

Walgreens

Jul 2010 - Nov 2019 (9 years 4 months)

Operated POS systems and handled cash registers and handheld scanners. Developed photos and other products, answered customer questions, and assisted in pharmacy operations under supervision.

POS Operation Customer Service Inventory Management Pharmacy Operations