Brian Khumalo
@briankhumalo
Customer service professional with 5+ years’ experience delivering empathetic support and compliant insurance sales.
South AfricaWhat I'm looking for
I’m a customer service and sales consultant with 5+ years of experience supporting a wide range of customers, resolving complaints, and providing timely, empathetic insurance support. At Platinum Life, I assisted customers with their policies, escalated unresolved issues, maintained accurate customer records, processed customer data on the system, and ensured a positive customer experience.
Before that, I worked as a Sales Consultant (O’Keefe & Swartz Consultants), handling inbound and outbound calls, explaining features and benefits, creating sales opportunities, and cross-selling policies while meeting required insurance/FSP regulatory codes of conduct. I also built a foundation as a Bank Teller (Learner) at Absa Bank Limited, managing cash transactions, balancing daily figures, and promoting banking services.
Experience
Work history, roles, and key accomplishments
Customer Service/Sales Consultant
Platinum Life
Jan 2021 - Jan 2024 (3 years)
Assisted customers with insurance policies, resolved complaints, and provided product/service information while ensuring compliance with regulatory codes of conduct. Processed customer data, maintained records, escalated unresolved issues, and upsold/cross-sold suitable insurance policies to improve customer experience.
Sales Consultant
O'Keefe & Swartz Consultants
Jan 2015 - Jan 2020 (5 years)
Handled inbound and outbound calls to explain insurance policy features and benefits, create sales opportunities, and sell policies by telephone. Managed policy renewals and cross-sold policies to existing members while ensuring regulatory compliance.
Bank Teller (Learner)
Absa Bank Limited
Jan 2011 - Jan 2012 (1 year)
Processed financial transactions including cash deposits, completed paperwork, and managed ATM transactions as part of teller operations. Promoted the bank’s services and products, handled end-of-day balancing, and provided customer support.
Education
Degrees, certifications, and relevant coursework
Milpark Business School
NQF Level 5, Banking Advisory Services
Completed NQF Level 5 in Banking Advisory Services at Milpark Business School in 2012.
Siyamukela High School
Grade 12, Matric
Completed Matric (Grade 12) at Siyamukela High School in 2009.
Availability
Location
South AfricaAuthorized to work in
Job categories
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