Brian Josef Timbol

I’m a Shift Supervisor who keeps customer support running smoothly, from break schedules and Live chats to SLA monitoring. I facilitate huddles and meetings, assist agents with questions, and make sure every shift goes well.

My background spans customer-facing roles across online gaming and support. As a Bingo Chat Moderator/OIC, I met targeted checklists, ensured customers enjoyed and felt comfortable in each bingo room, and supported players by answering queries while enforcing chat guidelines. Earlier, I handled email and chat support for fitness tracker queries and later supported VIP players with questions and account or play-style concerns.

I bring a calm, detail-oriented approach grounded in strong communication, teamwork, adaptability, and an efficient, flexible work schedule. I’m also computer literate and skilled with tools like Microsoft Office, Zendesk, and Salesforce, with additional exposure to tools such as Unbounce, Active Campaign, and Zapier.