Briana Garcia

My name is Briana Garcia, and I am a dedicated customer service professional with a strong background in team leadership and client relations. Over the past several years, I have honed my skills in various roles, including my current position as a First Party Supervisor at FMA Alliance. Here, I lead a team to ensure compliance with company and federal regulations while maintaining high standards of customer satisfaction.

Throughout my career, I have demonstrated my ability to manage inbound and outbound calls effectively, assist clients with their inquiries, and resolve complaints promptly. My technical proficiency in tools like Salesforce, Slack, and Excel has enabled me to streamline processes and enhance team productivity. I take pride in my commitment to excellence and my ability to foster a positive work environment.