Brent Bennett

Provided rental car travel expertise to Costco Members daily via phone and chat. Supported hiring practices within Costco Travel.

Consulted with prospective clients to inform them of the benefits of purchasing online accounting software for their business. Assisted clients with questions and provided guidance for optimal use of products and services.

Assisted customers with online filing needs for registering new limited corporations or as a sole trader for small business entities. Provided phone, chat, and email support, answering questions and guiding customers through products and services for electronic filing with Companies House and HMRC in the UK.

Assisted clients with finding, booking, and managing their cruise needs. Demonstrated attention to detail and focus to ensure clients received all necessary information and that reservations were flawless, guaranteeing an enjoyable vacation.

Managed photographer media requests, ensuring timely and accurate handling. Facilitated the movement of imagery between various collections and rectified photographer royalties to enable prompt processing of payments to contributors. Resolved contributor requests by leveraging Excel, SQL, and database queries for unique searches.

Partnered with clients to convert their systems to ICD-10 medical coding. Executed technical backend processes to transform ICD-10 coding and ensure accurate conversions. Engaged directly with clients to verify coding accuracy and assist with translation-related questions.

Migrated client data from diverse systems and environments to the in-house management system (Tracker). Utilized Excel, Access, SQL 2008, and CSV files to match and transfer data from pre-existing client systems to a SQL 2008 Server. Ensured data accuracy and client satisfaction throughout the migration process. Updated the internal SharePoint website for tracking calendars and projects.

Performed business analysis for the data extraction process for an in-house customer-facing website project for Regence Blue Cross Blue Shield. Collaborated closely with internal consultants to obtain data through meticulously designed spreadsheets. Reviewed data for accuracy and to prevent issues during ETL (Extract, Transform, Load) into the new database. Advised and assisted developers to ensur

Generated detailed internal customer-facing reports. Managed healthcare data utilizing SQL 2000, SQL 2005, and Access. Operated AS400 and FACT systems. Established online reports for automatic delivery via Reporting Services. Researched and acquired proficiency in new technologies: SQL 2000 and Reporting Services. Interfaced with internal and external business partners to foster engagement and coo

Grade: 3.69

Bachelor of Science in Information Technology program providing knowledge to apply IT theory and principles to real-world business opportunities and challenges.

Completed the Primary Leadership Development Course (PLDC) in the U.S. Army.

Completed Basic Training in the U.S. Army.

Completed Advanced Individual Training (AIT) in the U.S. Army.