Open to opportunities

Patrick Adusei

@patrickadusei

Data analyst and healthcare-focused consultant who turns complex data into actionable insights and compliance-ready customer solutions.

United States

Message

What I'm looking for

I’m looking to apply data analysis and visualization to healthcare or compliance-focused operations—turning insights into measurable improvements, optimizing workflows, and delivering reliable, high-quality customer outcomes.

I’m a results-driven data analyst and healthcare enthusiast who blends data visualization, customer relations, and operational optimization. Across healthcare and customer-facing roles, I focus on translating complex information into clear next steps while maintaining strict compliance.

In my health services work, I supported high-volume patient scheduling—optimizing workflows to facilitate 3K+ patient visits monthly—and provided administrative support for healthcare providers, including insurance verification and HIPAA-focused processes. I also bring hands-on experience in data-driven reporting and documentation from my customer account and tech sales background, using Optix to improve retention and ensure secure handling of customer information.

Earlier, I strengthened my compliance and problem-solving foundation by processing 100+ daily customs entries for CBP compliance and managing vehicle customs clearance, while training new hires on Evolve and SmartBorder. With an MS in Data Science, I’m committed to organizational growth through data-informed decision-making, reliable support, and consistently excellent customer outcomes.

Experience

Work history, roles, and key accomplishments

Current

Overnight Case Manager

Current

Sheppard Pratt

Sep 2024 - Present (1 year 10 months)

Listen to clients' concerns and provide counseling or intervention as required. Evaluate progress periodically, adjust plans to improve outcomes, and follow up with discharged clients.

Case Management Counseling Clients

Verizon Tech Sales Specialist

The Barker Consulting Group

Oct 2022 - Aug 2024 (1 year 10 months)

Managed customer accounts using Optix software to improve retention. Ensured data security and compliance, and created custom reports with organized documentation.

Customer Account Management Data Security & Compliance Custom Reports Documentation

Health Services Consultant

NY State Department of Health

Sep 2021 - May 2023 (1 year 8 months)

Facilitated 3K+ patient visits monthly by optimizing scheduling. Provided administrative support for 17 healthcare providers and assisted with insurance verification and HIPAA compliance.

Scheduling Optimization Administrative Support Insurance Verification HIPAA compliance

Imports Exports Customs Analyst

Livingston International

Dec 2016 - Apr 2020 (3 years 4 months)

Processed 100+ daily customs entries while ensuring CBP compliance and managing customs clearance for Tesla, Ford, and Maserati. Trained new hires on customs software including Evolve and SmartBorder.

Customs Clearance Evolv SmartBorder Training

Help Desk Analyst

Verizon

Jan 2015 - Dec 2016 (1 year 11 months)

Resolved 150+ IT support tickets daily by troubleshooting software and hardware issues. Installed and maintained systems and network infrastructure.

Ticket Resolution hardware troubleshooting Systems Installation Network Infrastructure

Head Photo Specialist

Walgreens

Aug 2013 - Dec 2015 (2 years 4 months)

Provided courteous and efficient customer service and operated photo processing equipment. Assisted customers with photo services and ensured timely delivery.

Customer Service Photo Processing Equipment Photo Services Support

Sales Specialist / Direct Sales

Rexair LLC

Dec 2014 - Nov 2015 (11 months)

Conducted residential and business demonstrations of the Rainbow vacuum system and educated customers on product benefits and financing options. Generated leads through referral incentives.

Product Demonstrations Sales Presentations Customer Education Financing Lead Generation

Tutor/Mentor

Read Alliance

Apr 2012 - Jun 2013 (1 year 2 months)

Provided academic support to kindergarten students and coordinated educational games to support learning. Led reading, writing, and math activities.

Academic Support Kindergarten Tutoring Educational Gaming Writing Instruction Mentoring

Online Banking & Loan Verification

First Center LLC

Jan 2016 - Present (10 years 6 months)

Performed data entry and online transaction processing and reviewed account activity for compliance with laws and policies. Collected and verified applicant documents, assessed loan eligibility, facilitated funding, and conducted checks to prevent fraudulent applications.

Data Entry Transaction Processing Compliance Review Customer Support Document Verification