Luiz Henrique Claudino Ferreira
@luizhenriqueclaudino
Customer Support Specialist with customer-facing experience in retail sales and service, backed by Zendesk, HubSpot, and Salesforce certifications.
BrazilWhat I'm looking for
In customer service roles at Bar and Clothing Store, I handled customer requests, answered questions, and worked to resolve concerns in fast-paced, customer-facing environments.
I’m certified in Zendesk, HubSpot Service Hub, and Salesforce Service, with experience using CRM and ticketing tools. I’m looking for a customer support role and am available for U.S. time zones.
Experience
Work history, roles, and key accomplishments
Waiter / Customer Service
Bar
Jun 2024 - Jan 2025 (7 months)
Provided high-volume customer service while handling multiple requests simultaneously. Identified customer needs, answered questions, and provided appropriate solutions.
Retail Sales Associate
Clothing Store
Jan 2023 - Oct 2023 (9 months)
Assisted customers throughout the purchasing process and identified individual needs. Provided product information and recommendations to support purchasing decisions.
Education
Degrees, certifications, and relevant coursework
CSCJ
High-School Diploma, General Studies
Completed high school education, earning a diploma in 2025.
HubSpot Academy
HubSpot Service Hub Software Certification, Customer Service
Earned the HubSpot Service Hub Software Certification.
Microsoft
Microsoft Applied Skills, AI and Business Workflows
Earned the Microsoft Applied Skills certification for streamlining business workflows with AI chat.
Salesforce Trailhead
Customer Support/Success, Customer Support
Earned the Customer Support/Success certification from Salesforce Trailhead.
Zendesk Academy
Foundational Support, Customer Support
Earned the Foundational Support certification from Zendesk Academy.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Salary expectations
Job categories
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