Open to opportunities

Jose Fuentes

@josefuentes1

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Aspiring Network Engineer with hands-on networking and real-world configuration experience.

Zimbabwe

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What I'm looking for

I seek a hands-on network engineering role managing LAN/WAN infrastructure, mentoring teams, resolving ISP issues, and growing through certifications in a collaborative environment.

I am an aspiring Network Engineer with hands-on experience in networking labs and real-world configurations, committed to continuous technical growth and practical problem solving. I prioritize applying both technical and soft skills to support users and communities.

At ServerPlus I progressed from Tier 1 technical support to lead tech and then manager, mentoring new hires, supervising technical staff, handling escalations, and coordinating outage reports and ISP communications. I maintained performance standards through delegation, coaching, and clear procedures.

I hold a CCNA (2023) and completed networking coursework through Miami Lakes Educational Center and Miami Dade College, focusing on network infrastructure, routing and switching, and security fundamentals. I am bilingual in English and Spanish and experienced with tools like Cisco Packet Tracer and common ISP diagnostics.

I am driven by hands-on network design and operations, customer-focused technical support, and continued professional development through certifications and real-world practice. I bring dependable leadership, clear communication, and a practical approach to resolving network and service issues.

Experience

Work history, roles, and key accomplishments

Technical Support Manager

ServerPlus

Aug 2023 - Aug 2025 (2 years)

Progressed from Tier 1 support to manager, supervising all technical staff and handling escalations and ISP communications. Mentored new hires and maintained high team performance through delegation, training, and quality control.

OSPF EIGRP ACLs NAT Cisco Packet Tracer Ticketing Systems VoIP Troubleshooting

Education

Degrees, certifications, and relevant coursework

Miami Lakes Educational Center and Technical College

High School Diploma, Information Technology (Cisco Networking)

2020 - 2023

Activities and societies: Related coursework: IT Essentials: PC Hardware and Software; CCNA: Introduction to Networks; Switching, Routing and Wireless Essentials; Enterprise Networking, Security and Automation.

High School Diploma with Cisco Networking Academy coursework, earning letters of merit in CCNA Introduction to Networks, Switching, Routing and Wireless Essentials, and Enterprise Networking, Security and Automation.