BLBrenda Lee
@brendalee
Customer care representative with a strong background in biochemistry.
NigeriaWhat I'm looking for
I am a dedicated customer care representative with a solid educational background in Biochemistry, holding a BSc from the Federal University Otuoke. My career has been driven by a passion for providing exceptional service and support to customers, ensuring their needs are met efficiently and effectively. I thrive in challenging environments where I can utilize my skills to contribute to organizational goals.
Throughout my professional journey, I have gained valuable experience in various roles, including customer service and laboratory analysis. At Globacom, I manage a high volume of inbound calls, identifying customer needs and providing tailored solutions. My previous role at Nomba involved proactive customer outreach and handling inquiries, which honed my ability to engage with clients and resolve issues promptly. I am committed to continuous improvement and frequently attend educational seminars to enhance my knowledge and performance.
Experience
Work history, roles, and key accomplishments
Customer Care Representative
Globacom
Jan 2023 - Present (2 years 6 months)
Managed large amounts of inbound calls in a timely manner, identifying customer needs and providing solutions. Built sustainable relationships with customers and met personal/team targets.
Customer Service (Telesales)
Nomba
Jan 2022 - Present (3 years 6 months)
Produced proactive customer outreach and answered questions about the company's products and services. Handled customer complaints and collected/analyzed customer feedback.
Personal Assistant
Boblyn Enterprise Nigeria
Jan 2021 - Present (4 years 6 months)
Generated, wrote, and interpreted reports, providing logistics support. Recorded daily data and generated information for client companies using MS Word, Excel, and PowerPoint.
Laboratory and Quality Control Analyst
National Youth Service Corps
Jan 2021 - Present (4 years 6 months)
Assisted in carrying out research, sample reception, and compilation of analyzed laboratory test results. Supported physicochemical analysis in a central research laboratory.
Internship (Students' Industrial Work Experience Scheme)
Bioresource Development Centre
Jan 2019 - Present (6 years 6 months)
Preserved natural bioresources for academic, industrial, agricultural, environmental, and medical R&D activities. Utilized indigenous bioresources for economic exploitation, including plantain/banana propagation and mushroom production.
Education
Degrees, certifications, and relevant coursework
Federal University Otuoke
BSc Biochemistry, Biochemistry
Grade: 2nd Class Upper Division
Activities and societies: NATIONAL SOCIETY OF BIOCHEMISTRY STUDENTS (NSBS) 2016-2021 Federal University of Otuoke Chapter
Achieved a 2nd Class Upper Division in Biochemistry. Gained foundational knowledge in biochemical principles and laboratory techniques.
Methodist Girls’ High School
West African Senior School Certificate, General Studies
Completed secondary education and obtained the West African School Certificate (WASSCE). Developed a strong academic foundation across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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