Brendah Nyabuto

As a Customer Success Coordinator, I identify, recruit, and screen candidates for healthcare positions while ensuring compliance with regulatory requirements. I manage staffing schedules, draft contracts, and provide ongoing support to healthcare professionals, optimizing service delivery and monitoring staff performance for continuous improvement.

In my role as Lead Customer Care Executive, I handled inbound and outbound calls to resolve customer inquiries, ensuring high-quality service through adherence to performance metrics. I provided product information, resolved escalated complaints, and worked flexible shifts to deliver 24/7 support.

As a Customer Service Agent, I addressed customer inquiries and processed orders while maintaining data security. I built strong relationships through professional communication and followed up on issues to ensure customer satisfaction.

In my role as a Marketer and Sales Representative, I marketed products, engaged potential customers, and conducted follow-ups to ensure satisfaction. I managed client inquiries and provided prompt responses to drive sales.

Completed a Certificate in Customer Service, enhancing skills in customer interaction, service delivery, and relationship management.

Pursued a Bachelor's Degree in Purchasing & Supply Management, focusing on procurement practices, supply chain management, and strategic sourcing.

Completed a Diploma in Procurement, gaining foundational knowledge in procurement processes and supply chain management.

Achieved a Certificate in Computer Packages, acquiring essential computer skills and proficiency in various software applications.

Completed the Kenya Certificate of Secondary Education, focusing on a broad curriculum that prepared for further education.