Open to opportunities

Brenda Higgins

@brendahiggins

Senior showroom associate with 20+ years designing ADA-accessible bathrooms and leading customer-focused showroom operations.

United States

Message

What I'm looking for

I’m looking to build on my showroom leadership and ADA-accessible bathroom expertise—partnering with customers and contractors to design from concept through installation. I thrive where strong product knowledge, clear communication, and team mentorship drive results.

I bring over 20 years of experience designing bathrooms, selling ADA compliant bathroom supplies, and managing showrooms. My work is driven by one core goal: helping people with limited mobility feel comfortable, safe, and cared for in their homes. I love collaborating with customers and contractors from design through installation.

At F. W. Webb Company, I’ve supported homeowners, architects, and designers by selling bath, kitchen, and lighting fixtures while keeping projects on track with accurate product and vendor coordination. As a Showroom Manager, I oversaw day-to-day showroom operations, mentored staff, identified growth opportunities, and maintained and monitored CRM to ensure timely sales and project progress. I also create bids and provide pricing, lead times, and spec information, while resolving issues quickly so installations stay moving smoothly.

Earlier, at APR Supply, I served as a Location Manager and Showroom Manager, developing location sales initiatives, partnering with plumbing/HVAC/showroom customers, and strengthening market positioning and branding. I handled day-to-day quoting across counter, showroom, phone, email, and text, managed accounts receivables, and led hiring and team development. Before that, as a Product Market Manager at Heilind Electronics, I opened accounts, negotiated pricing contracts, supported training for sales teams, and improved inventory planning—experience that continues to sharpen how I plan, communicate, and execute in customer-facing environments.

Experience

Work history, roles, and key accomplishments

Current

Senior Showroom Associate

Current

F. W. Webb Company

Oct 2025 - Present (8 months)

Sold bath, kitchen, and lighting fixtures by working with homeowners, architects, and designers, providing spec and pricing information prior to purchase. Coordinated product availability and deliveries with contractors and clients while resolving issues to keep projects moving on time.

Bathroom And ADA Product Knowledge Sales Vendor coordination Delivery Coordination

Showroom Manager

F. W. Webb Company

Jan 2019 - Oct 2025 (6 years 9 months)

Oversaw day-to-day showroom operations, managing staff performance, training, and mentorship to improve sales and operational execution. Maintained CRM for timely progress tracking, organized payroll and scheduling, and planned local marketing events to attract new clients.

Team Management Sales Training CRM Management Customer Relationship Management

Senior Showroom Associate

F. W. Webb Company

Jan 2017 - Jan 2019 (2 years)

Assisted homeowners, architects, and designers with fixture selections across bath, kitchen, and lighting while maintaining showroom sales performance. Built and maintained sales pipelines, managed purchase orders, coordinated deliveries, and resolved client/contractor issues promptly.

Retail Sales Sales Pipeline Management Delivery Coordination Specification And Pricing Support

Location Manager

APR Supply

Jan 2015 - Jan 2017 (2 years)

Led location sales initiatives by developing partnerships with plumbing, HVAC, and showroom customers and monitoring daily performance to maintain competitive pricing. Managed accounts receivable, led hiring and staffing decisions, and supported heavy quoting across counter, showroom, and digital channels.

Accounts Receivable Price Quoting Customer Service Warehouse operations

Showroom Manager

APR Supply

Jan 2003 - Jan 2015 (12 years)

Managed showroom operations and drove growth through new accounts, defined target markets, and comprehensive market positioning, branding, and pricing strategy. Trained on emerging product lines, built long-term customer and contractor relationships, and designed, ordered, and installed showroom displays.

Positioning Product Training Promotional Materials

Product Market Manager

Heilind Electronics

Jan 1990 - Jan 2002 (12 years)

Opened new accounts and maintained customer satisfaction by marketing to prospective and established accounts. Negotiated customer and vendor pricing contracts, managed inventory levels for thousands of electronic components, and coordinated manufacturer training and promotional support.

B2B Sales Inventory Management Vendor Management Account Management